Customer Success Manager - Higher Education

About the role

As a Customer Success Manager - Higher Education, your mission is to ensure our customers gain maximum value from their investment in Mentimeter. You'll drive product adoption, engagement, and long-term success by understanding the unique needs of educational environments and aligning them with our Enterprise solutions. You'll collaborate closely with Relationship Managers to deliver a seamless customer experience, guiding institutions through onboarding, training, and value realization. With an understanding of the academic world's rhythm, you'll play a key role in adapting our success strategies to align with semester-based cycles, pedagogical goals, and diverse stakeholder groups. To deliver this outstanding experience, you'll work cross-functionally with colleagues in Product, Marketing, and Sales. You'll serve as a strategic partner on assigned accounts, bridging the gap between customer needs and Mentimeter's solutions. What Makes This Role Unique Be part of a team that's shaping the future of learning in universities around the world Help educators create more inclusive and student-centered teaching environments Join a fast-growing company where your impact and insights directly influence our approach in a key vertical

Responsibilities

• Manage a portfolio of Enterprise customers across the higher education vertical
• Help your Enterprise customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions.
• Partner with stakeholders to ensure they achieve maximum value from Mentimeter
• Collaborate with Relationship Managers to grow and retain accounts
• Deliver webinars, workshops, and data-driven insights to boost usage
• Be the customer's voice internally-inform product, sales, and business development
• Monitor customer health and act proactively to drive better outcomes
• Contribute to a scalable, world-class Customer Success strategy
• What's Not in Scope
• Closing new deals (done by Account Executives)
• Commercial ownership of existing customers (handled by Relationship Managers)
• Daily support tickets (covered by our Support Specialist)
• Support You'll Have
• Strong lead generation from Marketing & Product
• Dedicated Sales, Ops, and Enablement teams
• Tools like PlanHat, Salesforce, Mixpanel, Intercom & more
• What Mentimeter can offer

Requirements

• We're looking for an experienced Customer Success Manager who is passionate about driving customer value and long-term relationships. You bring a structured, proactive, and collaborative approach, with the ability to work across multiple stakeholders and functions.
• At Mentimeter, we believe in the power of potential. If you bring the right mindset and ambition, this is a place where you can grow quickly and make a meaningful difference.

Benefits

Additional Information

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn and work better together. We are looking for someone with high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive retention and revenue growth among our Higher education Enterprise customers. Our next team member understands how to create long-term strategic relationships with customers . We're now looking for a Customer Success Manager to join our growing Higher ed team, focusing specifically on our Higher Education customers across universities and academic institutions in EMEA.

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