Learning Performance Consultant I

About the role

As a dedicated Learning Performance Consultant I, you will s erve as an internal learning consultant to enhance the performance of employees through the identification and facilitation of learning solutions. Partner with the business to identify gaps in knowledge and make recommendations and implement solutions to enable achievement of performance goals and objectives . Collaborate with all levels of USAA management and internal partners to assess business or employee issues related to learning opportunities . We o ffer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office . Relocation assistance is not available for this position.

Responsibilities

• Partners with business and internal peer partners to identify learning opportunities, define learning requirements define learning requirements (problem identification, performance requirements, measure of success, etc.), develop learning plans, and facilitate the delivery of learning solutions.
• Facilitates internal business partnerships to proactively solve business problems related to learning and performance opportunities and ensure appropriate elements are communicated in a clear and timely manner.
• May evaluate and engage external vendor partnerships to assess specific learning solutions and implement as appropriate .
• Acquires and applies intermediate knowledge of the business, its products and processes to provide effective learning solutions.
• Serves as a resource to less experienced team members on escalated issues of a routine nature.
• Gathers business information, analyzes data trends to identify root cause(s) driving employee performance issues and proactively provides recommendations for learning solutions to the business or project teams to improve employee performance.
• Guides the business on strategy implementation in the pursuit of business solutions.
• Recommends Learning & Development best practices for project implementations.
• Curates and organizes course content to produce engaging, informative, and visually compelling programs on appropriate delivery modalities to meet the learning needs of the business.
• Manages and engages third party vendor relationships to provide learning solutions to specific communities.
• Manages a portfolio of instructor-led class enrollments and attendance. May collaborate on performance improvement projects and designs and implement performance improvement interventions or plans to support business learning requirements.
• Ensure risks associated with business activities are effectively identified , measured, monitored , and controlled in accordance with risk and compliance policies and procedures.
• What you have:
• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree.
• 4 years of experience coordinating, defining, developing and/or delivering learning and development programs aligned to business needs.
• Experience gathering requirements and being a liaison to business partners regarding learning needs.
• Demonstrated ability to transfer knowledge to advance team, organization and enterprise goals and objectives .
• Experience implementing innovative learning solutions.
• What sets you apart:
• Lead learning engagements through analysis, not assumptions. You know how to independently conduct a learning and performance analysis-clarifying business goals, identifying performance gaps, determining root causes, and defining success measures before solutions are proposed.
• Bring deep learning expertise to the table. You understand adult learning principles, instructional strategies, and performance support methods-and can apply them intentionally rather than by default.
• Recommend solutions, not just execute requests. You are comfortable pushing back when training isn't the answer and confidently recommending alternative or blended solutions (e.g., performance support, job aids, process changes, coaching) with a clear rationale.
• Operate as a trusted advisor to leaders. You ask strong diagnostic questions, challenge assumptions respectfully, and guide stakeholders to informed decisions using data, experience, and L&D best practices.
• Design for performance impact. You focus on how people actua

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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