Director -Software Engineering, Infrastructure

Responsibilities

• Lead Reliability & Observability Strategy
• Help drive the vision for SQL reliability, data platform stability, and observability across the
• platform
• Define SLOs/SLIs, error budgets, and reliability frameworks that tie directly to business
• outcomes
• Build a roadmap for end-to-end observability spanning metrics, logs, and traces
• Lead Database Reliability & Performance
• Oversee performance, scaling, and availability across Azure SQL, PostgreSQL, MySQL,
• Cosmos DB, MongoDB, Redis, and Kafka
• Drive meaningful improvements in query performance, optimization, capacity planning,
• HA/DR, and replication strategies
• Build the Observability Platform
• Lead development of a unified observability platform leveraging OpenTelemetry
• Enable end-to-end correlation from Mobile → API → Backend → Database
• Reduce alert noise, improve signal quality, and deliver actionable dashboards and real-time
• insights
• Drive Proactive Monitoring & Automation
• Implement synthetic monitoring across web and mobile surfaces
• Introduce AI-driven anomaly detection and lead development of SRE Agent / AI-assisted
• debugging systems
• Build and Lead a High-Performing Team
• Hire and develop a team of SQL/DB Reliability Engineers, Observability Engineers, and
• SRE/Automation/AI Engineers
• Establish an engineering culture grounded in ownership, quality, and impact
• Mentor senior engineers and cultivate the next generation of technical leaders
• Drive Cross-Functional Alignment
• Partner with Infrastructure & Platform, Product Engineering, and Finance teams
• Align reliability, performance, and cost goals with broader business objectives

Requirements

• 10-15+ years of experience in software engineering, SRE, or infrastructure roles
• 5+ years in engineering leadership at the Manager or Director level
• Proven track record managing large-scale distributed systems and databases
• BS or MS in Computer Science or equivalent experience
• Deep expertise in SQL and relational database systems
• Strong hands-on experience with cloud platforms, Azure preferred
• Solid understanding of observability platforms (metrics, logs, tracing), Kubernetes, and
• performance engineering
• Familiarity with NoSQL systems (Cosmos DB, MongoDB, Redis, Kafka), OpenTelemetry, and
• CI/CD reliability practices
• Exposure to AI/ML-driven monitoring or root cause analysis systems is a plus
• Be Human With Us:
• Use of AI Technology:

Benefits

Additional Information

Ready to be a Titan? ServiceTitan is the leading software platform for the trades, powering the businesses that keep the world running. We are seeking a Director of Infrastructure Software Engineering with a focus on SQL Reliability & Observability to lead a high-impact engineering organization at the intersection of Infrastructure, SRE, and Product Engineering. This role is critical to improving uptime, customer experience, and cost efficiency across our platform. You will execute the strategy to transform our systems from reactive operations to proactive, data-driven reliability engineering - while building and leading a world-class team in Bangalore.

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