Registration Specialist (VAS Midwest)

Responsibilities

• Manage registration processes for events, camps, and championships, including data entry, payment processing, and housing assignments.
• Respond promptly to inquiries via email and other communication channels.
• Coordinate with other departments on registration updates, team changes, and payment statuses.
• Ensure compliance with security and confidentiality standards.
• Process incoming mail (checks, purchase orders, etc.) and apply payments to accounts.
• Handle event closeout tasks, including attendance reconciliation, refunds, chargebacks, and invoicing.
• Assist with packing, organizing, and shipping registration materials for events.
• Monitor and engage with Q&A platforms (e.g., BAND app) during events.
• Book hotel accommodations for seasonal staff as needed.
• Support other departments as needed in a collaborative team environment

Requirements

• KNOWLEDGE/SKILLS/ABILITIES
• Strong communication, organizational, and time-management skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Willingness to travel to events, including overnight stays and weekends (2-3 per month during peak season).
• Demonstrated ability to stay calm under pressure, resolve conflicts diplomatically, and maintain professionalism during high-volume event periods
• EDUCATION/EXPERIENCE
• High school diploma required; bachelor's degree preferred.
• Previous experience in event registration or customer service preferred.
• Familiarity with cheerleading, dance, or band industries is a plus.
• PHYSICAL REQUIREMENTS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• #LI-KS1
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
• JOIN THE BEST TEAM IN SPORT & SPIRIT

Benefits

Additional Information

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. OUR COMMITMENT TO SAFETY At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been - and remain - steadfastly committed to doing our part to create a safe and positive environment for our participants' physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com . JOB TYPE: Hybrid LOCATION DETAILS: 3865 Produce Rd, Suite 208-209, Louisville, KY 40218 WORK HOURS: 8am - 5pm Off Season (M-TH in office, Friday work from home) During the season (November-May) the hours and schedule will vary due to travel and event needs TRAVEL REQUIREMENT: Extensive travel to events HOW YOU WILL MAKE AN IMPACT The Registration Specialist is responsible for managing all aspects of event registrations, ensuring an efficient, accurate, and customer-focused experience. This role requires strong organizational skills, attention to detail, and a commitment to delivering high-quality service to both internal and external stakeholders.

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