Senior Business Operations Manager - Live Games

Responsibilities

• Own and drive the strategic program roadmap across Live Games, spanning D2C initiatives, Central Tech (Playgami), Live Ops Automation, Marketing, Product, and Knowledge Sharing
• Lead cross-functional program execution, ensuring alignment on priorities, timelines, dependencies, and outcomes across multiple teams and regions
• Build and maintain integrated operational plans (e.g., JIRA, Airtable, or equivalent) to track progress across complex, concurrent initiatives
• Partner with Playgami and Central Tech teams to align on platform capabilities, roadmaps, and rollout strategies impacting Live Games
• Drive initiatives that improve Live Ops efficiency, including automation, ML/AI tooling, and process optimization across the portfolio
• Collaborate with Marketing and Product teams to ensure cohesive planning and execution of key initiatives and campaigns
• Establish and scale knowledge-sharing frameworks, enabling best practice adoption and operational consistency across game teams
• Identify, track, and resolve risks, blockers, and interdependencies across programs
• Lead executive-level reporting, delivering clear, actionable insights on program status, risks, and opportunities
• Facilitate key forums (e.g., business reviews, program updates, deep dives) to drive alignment and decision-making
• Build high trust and productive relationships across game teams & central teams
• Continuously improve business operations processes, tools, and governance frameworks to scale impact across the Live Games portfolio

Requirements

• 8+ years of experience in consulting, banking, business operations, program management, or product operations in a complex, cross-functional environment
• Proven track record of leading large-scale, multi-stakeholder programs across global teams
• Experience working within free-to-play gaming (preferred)
• Exceptional stakeholder management and communication skills, with experience presenting to executive leadership
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously
• Strategic thinker with a hands-on approach and a bias for action
• Strong problem-solving skills with the ability to navigate ambiguity and drive outcomes
• Analytical thinker with experience analyzing and reporting on data & KPIs (Free-to-play KPI expertise a plus)
• Passionate gamer (mobile free-to-play a plus)
• Bonus Points
• Experience with Live Ops, game publishing, or live service ecosystems
• Familiarity with automation tools, workflow optimization, or operational scaling initiatives
• Experience working with Central Tech or platform teams (e.g., payments, identity, CRM systems)
• Strong understanding of D2C, mobile gaming, platform ecosystems, and live game operations
• Experience leveraging AI tools to drive business process & project management
• Please ensure that the résumé/CV you attach is written in English.
• About Scopely

Additional Information

Scopely is looking for a Senior Business Operations Manager - Live Games to join our Live Games Portfolio Team in Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

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