VP, Branch Network Office
External
Ocbc · Ocbc, Hong KongPrepare for this interview
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About the role
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Purpose of the role: To succeed in this role, you'll need to be proactive and flexible, with a strong focus on delivering results. You'll work closely with our branch staff to identify and resolve operational issues and provide support and guidance to help them achieve their goals. You'll also need to be able to analyze data and make informed decisions to drive business growth.
Responsibilities
- Lead and contribute to projects for Improving branch operation efficiency via centralization, automation and process simplification
- Support branches in various daily operational and administration matters.
- Prepare and conduct operational training for branch operation staff.
- Oversight on branch operation quality and control.
- Review and comment procedure manual to align with the operational workflow.
- Involve branch network planning and co-ordinate with stakeholders for branch modernization projects such as Branch Open/Closure
- Work with Human Resources Division on branch staffing matters such as resources planning, inter- branch staff transfer.
- Manage Branch Mystery Shopper Program.
Requirements
- Degree holder or related discipline
- Minimum 5 years retail banking experience with good knowledge on branch operations.
- Proficient in both written & spoken Chinese & English
- Mature, proactive and able to work independently
- Strong analytical, presentation and problem-solving skills
- Proficient in MS office applications including Excel, Word and PowerPoint
- #LI-SL1
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