Customer Service Advisor

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Customer Service Advisor Berwick Upon Tweed £26227.50 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching We're looking for a friendly, organised and proactive Customer Services Advisor to join our team. You'll be the first point of contact for our customers, helping them get connected, stay connected, and get the most out of their GoFibre service. WHAT YOU WILL BE WORKING ON Handle a mix of calls, emails and chats, resolving issues and answering queries Leaving a great impression with every customer interaction Responding to customer enquiries via phone, email and live chat Supporting customers with installations, service questions and account questions Troubleshooting basic service issues and escalating where needed Keeping systems up to date with accurate notes and actions Working closely with wider teams (field, tech, sales) to resolve issues quickly Taking ownership of customer problems and seeing them through to resolution Spotting opportunities to improve the customer experience WHAT YOU WILL BRING TO THE ROLE Previous customer service experience Great communication skills, friendly, clear and confident Comfortable working in a fast-paced environmen Excellent attention to detail, admin and problem solving skills A team player who supports others and shares knowledge At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We're growing fast and we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links. HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We're always learning and we thrive under pressure, because we support one another and have some laughs along the way. We're all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. Sound like the kind of place you want to work? If so, read on We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can't wait to hear from you! www.gofibre.co.uk #LI-SN1

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