Operations Specialist

About the role

As an Operations Specialist, you'll manage high-touch service interactions, escalations, and credential validations to ensure a seamless provider experience. You'll collaborate closely with multiple internal departments to support ongoing business operations and strengthen both facility and provider relationships. Where you'll work This is a full-time, hybrid role based at our Irving, Texas, head office. Once fully trained, you'll be in the office three days a week (Tuesday, Wednesday, Thursday), and work remotely the other two days. Typical hours are 8:30 AM to 4:30 PM, with some flexibility to accommodate personal needs.

Responsibilities

• Provide operational support and manage high-touch credentialing tasks according to ShiftKey's standards.
• Assist BPO partners and internal teams with escalations and inquiries.
• Ensure accuracy, efficiency, and professionalism in all credentialing and service activities.
• Identify, report, and escalate potential issues to leadership proactively.
• Research and resolve customer escalations quickly and thoroughly.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1-2 years of experience in customer service, healthcare, data entry, or related fields required; 1+ years in healthcare compliance, credentialing, privileging, and/or quality preferred.
• Experience with Salesforce Service Cloud is required.
• Experience working in a fast-paced environment required; contact center experience preferred.
• Excellent time-management and multitasking skills.
• Strong attention to detail.
• Excellent verbal and written communication skills, proficient in email correspondence.
• Proficiency in Microsoft Office 365 and Google Workspace products.
• Ability to work independently while collaborating effectively with a team.
• Perks of Working at ShiftKey
• Inclusive and collaborative work environment where all voices are valued.
• Hybrid-friendly office spaces designed to be fun and engaging.
• Comprehensive health, vision, and dental coverage.
• Benefits begin on your first day.
• Generous PTO and company-paid holidays, including flexible floating holidays.
• 100% 401(k) employer match up to 6%.
• Paid parental leave.
• Wellness support, including access to mental health resources.
• #LI-Hybrid
• Our Commitment to Diversity
• ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.
• EEO Statement

Additional Information

About ShiftKey ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America's healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com .

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