Account Specialist, Corporates

About the role

As an Account Specialist , you will: Partner with account executives and managers to drive sales, upsell, cross-sell opportunities, and manage renewals by providing relevant data and insights Close renewals and upsell opportunities for assigned geography or as part of a pooled resource group Identify the best virtual channels for engaging with customers and validate customer needs to shape product plans Effectively manage and grow your book of business by maintaining strong relationships with existing clients and identifying new opportunities for expansion Track and manage all customer renewals, ensuring timely and accurate processing Prepare and send out quotes, contracts, and necessary documentation proactively and efficiently Serve as a point of contact for customers regarding sales, renewal, and support inquiries, and provide regular updates to the sales team and management Support in developing and executing territory growth strategies and focus on driving retention to achieve renewal targets Use an automated, insight-driven Salesforce workflow to progress deals Maintain and update accurate customer information in the CRM system Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for existing 'non-named' account renewals and incremental sales (upsell) About You: You're a fit for the role if your background includes: SaaS experience and a customer-centric approach Ability to manage 200+ accounts effectively Strong attention to detail and Analytical skills Excellent verbal and written communication skills in both English and Spanish preferred Strong interpersonal skills, maintaining professionalism and a personable demeanor Proficiency in CRM software and sales tools, particularly Salesforce Intermediate computer skills, including proficiency in Microsoft software programs A motivated, competitive, and positive attitude with the ability to maintain stable performance under pressure Agile learning capabilities to quickly acquire new knowledge and skills A commitment to a schedule that aligns with the customer's workday #LI-JA1 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to peopl

Benefits

Additional Information

Are you passionate about leveraging your experience in a world-class company that leads the market in both content and technology? Do you thrive in driving renewal and upsell sales motions for existing accounts and are motivated by uncapped commissions? We are seeking a strategic and results-driven professional to grow our Thompson Reuters customer portfolio with corporate accounts. The ideal candidate is motivated to be part of a winning team to grow a portfolio of high-value accounts, building key relationships with decision makers in corporate accounts. Must be a customer-centric person with exceptional communication, High-impact delivery, and great team player.

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