IT Support Specialist

About the role

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager. Key Responsibilities Include: Support all PCs, phones, IT peripherals and IT infrastructure in the office Document work in IT incident ticketing system thoroughly Provide support to incidents that are escalated from IT Technicians or the Service Desk Provide technical support during events, conferences and meetings, on site and off site as needed Support office administration activities, projects and priorities as assigned Participate with internal IT groups during projects and activities Respond to power, HVAC, network and other outages, planned and unplanned in the office Special projects and duties as assigned

Requirements

• 3+ years Corporate Environment
• 3+ years Technical Support Experience
• Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
• Experience using and supporting Apple and Android mobile devices and OSes
• Experience configuring and supporting printers and multifunction devices
• Experience using ServiceNow to log IT Incidents
• Network troubleshooting knowledge
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
• Experience supporting and troubleshooting audio-visual equipment
• Strong customer service orientation, with a can-do attitude and follow-through skills
• Possess analytical and problem solving skills
• Work well with others in a team environment requiring minimal supervision
• Strong overall written and oral communication skills
• Ability to effectively contribute to project documentation
• Ability to contribute and positively impact internal specialty support team or a major project
• Capable of traveling for business and working in different H&K sites independently
• Capable of lifting and moving equipment weighing as much as 50 lbs.
• Ability to work onsite at H&K offices
• Minimum Education:
• Bachelor's degree
• IT Certifications (ITIL Foundations, A+, etc....) or demonstrated equivalent experience
• Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
• Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com .

Benefits

Additional Information

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Birmingham office.

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