Customer Service Officer (Alternative Night & Morning shift)

Responsibilities

• Data Management : Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
• Milestone Tracking : Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
• Customer & Internal Support : Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
• Record Validation : Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.
• Quality Control : Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.
• Proactive Communication : Communicate proactively with country operations and internal teams, providing updates and resolving inquiries professionally.
• Confidentiality : Safeguard sensitive customer and company information, ensuring confidentiality at all times.
• Continuous Improvement : Collaborate with team members to identify, recommend, and implement process improvements as part of the Continuous Improvement initiative.

Requirements

• Education : Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Experience : Prior experience in logistics, operations, or milestone tracking is an advantage.
• Attention to Detail : Strong attention to detail with excellent data accuracy skills.
• Communication Skills : Good communication skills, both written and verbal, with the ability to handle customer and internal interactions professionally.
• Technical Skills : Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
• Typing Proficiency : Minimum 30-40 words per minute with 95%+ accuracy.
• Shift Requirements : Ability and willingness to work Night Shift (11:00 PM - 8:00 AM).
• Flexibility : Ability to support operations on public holidays when required.
• Think you've got what it takes? Don't wait - apply now and take the next step in your career with us!
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com We are seeking a detail-oriented and proactive Customer Service Officer (Alternative Night & Morning Shift) to join our team based in Bayan Lepas, Penang .

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