Manager, PSS Downstream Operations

Responsibilities

• Ensure seamless day-to-day operations of the Procurement Service Center and PO Processing Teams by supporting ongoing initiatives and streamlining current processes
• Demonstrate thought leadership by partnering with Compliance and offering recommendations that enhance Procurement processes
• Develop team capability through coaching, training, and performance feedback
• Lead cross-functional projects and operational initiatives from planning through implementation while gaining stakeholder support
• Ensure effective execution and accountability on responsibilities and deliverables
• Build and maintain standard operating procedures and governance frameworks
• Identify opportunities for process innovation while driving continuous improvement
• Monitor KPIs and partner with the Leads, Specialists and BPO team members to improve performance outcomes
• Ensure adherence to compliance requirements and internal controls
• Oversee training and change management for a large, upcoming transformation (Genesis)
• Bachelor's degree in Business Administration, Supply Chain, or related degree
• Minimum of 5 years of Procurement experience, including over 3 years in a leadership role
• Expertise in managing a helpdesk operation at a global scale, with focus on procurement services
• Proven track record in standing up and managing a global procurement service desk
• Experience working in Source-to-Pay or Procurement systems (i.e., Coupa, SAP, S/4HANA) or workflow management systems (i.e., ServiceNow)
• Strong project management skills with a proven track record of delivering transparent, comprehensive reporting ensuring alignment with strategic goals and organizational accountability
• Strong cross-functional collaboration and stakeholder management abilities
• Impactful executive functioning abilities and autonomous work ethic with the ability to build consensus in decision-making
• Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.
• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
• https://www.abbvie.com/join-us/reasonable-accommodations.html

Benefits

Additional Information

Purpose: The PSS Downstream Operations Manager will work within the Procurement Shared Services team reporting to the Downstream Operations Associate Director. The Downstream Operations Manager will have a holistic view across two closely aligned teams that work together to support global Procurement. The role will have between 2-4 direct reports and will be responsible for refining workflows, enhancing support performance metrics, ensuring compliance with policies, and problem-solving. The role focuses on implementing data-driven strategies to improve efficiency and user experience, while also fostering a collaborative environment that aligns with organizational Procurement goals.

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