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Senior Customer Success Manager - Lancom

External
lyratechgroup logoLyratechgroup · Auckland
Full-timeOn-site2mo ago
Business AnalysisLeadership
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About the role

One of our operating companies, Lancom , is looking for a Senior Customer Success Manager to join their team in Auckland. The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom's priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth. You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.

Responsibilities

  • Own and lead customer relationships, strategy and governance
  • Build and drive outcome-focused roadmaps
  • Run QBR's and executive forums that enable decisions
  • Deliver on renewals and identify strategic growth opportunities
  • Manage the full customer lifecycle (onboarding, renewal, expansion)
  • Partner with Sales, Delivery and Finance for aligned execution
  • Act as the customer advocate, especially during critical issues
  • Skills required
  • 5+ years in Customer Success, Account Management, Business Analysis or Consulting
  • Proven success in renewals and account growth
  • Strong commercial and strategic thinking
  • Confident influencing senior stakeholders
  • Structured, proactive and outcome-focused
  • IT services, cloud, or complex customer environment experience

Benefits

Flexible working arrangementsSupportive leadership and clear career pathwaysExposure to meaningful, real-world technology projectsA collaborative, down-to-earth culture that values learning and improvementHealth insuranceFlexible schedule

Additional Information

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

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