Senior Billing Operations Specialist
External
Amenitiz · (hq), SpainPrepare for this interview
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About the role
As our Senior Billing Operations Specialist , you will own the end-to-end billing and payments cycle within Finance - from subscription invoicing through collection, reconciliation and reporting. You will also own payment risk monitoring across our integrated hotel payment processing platform, including negative balance management, dispute lifecycle tracking and recovery coordination. You will take existing workflows and build them into structured, scalable and automated processes. The role spans three revenue streams: SaaS subscriptions, integrated payment processing and agency commission billing. Taking an automation-first approach, you will design and run billing and payments operations by leveraging platform automations and AI-assisted monitoring to keep the team lean and effective.
Responsibilities
- Own the invoice lifecycle for high-volume monthly subscriptions in Stripe: generation, issuance, failure handling, credit notes and refunds.
- Design and operate the dunning and collections process: configure Stripe Smart Retries, automated retry sequences, automated payment link distribution and escalation to collection agencies. Build workflows that minimise manual intervention.
- Continuously optimise payment success rates across all payment methods and markets. Own Stripe configuration: Smart Retries, dunning emails, billing automations and failed payment recovery tools.
- Deliver clean billing data for monthly close deadlines alongside Controlling. Automate reconciliation workflows to ensure accuracy and speed.
- Own the agency commission billing cycle: gross-to-net reconciliation, commission payout verification, leakage identification and margin reporting.
- Provide backup coverage across all billing operations during team absences, including subscription configuration, invoice generation and billing adjustments in Stripe. Ensure continuity of day-to-day operations at all times.
Requirements
- 2-4 years of experience in billing operations or payment operations in a SaaS or technology company.
- Hands-on experience with Stripe (Billing, invoicing, dunning configuration) or a comparable payment platform (Adyen, Braintree, GoCardless, Chargebee).
- Experience with payment platforms in a marketplace or platform business model (connected accounts, payment splits, dispute management) is a strong plus.
- SQL proficiency or strong willingness to learn quickly - you will run monitoring queries and work with transaction-level data.
- Strong analytical skills: comfortable with Excel/Google Sheets (pivot tables, VLOOKUP, data cleaning) and working with large datasets.
- Process design mindset: you have built an SOP, a workflow or a control from scratch before - not just followed one.
- Understanding of subscription billing concepts: MRR, proration, deferred revenue, dunning, churn, aging.
- Good communication skills in English (written and spoken). French, Spanish, Italian or Portuguese is a plus.
- Autonomous and structured: comfortable working with minimal supervision and building in a greenfield environment.
- Automation-first mindset: you default to configuring Stripe rules, building alerts, and scripting reports rather than doing everything manually.
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