Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!
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Rak · Lexington, KYFull-timeOn-site1d ago
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Benefits
Full Benefits Package - Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off and Paid HolidaysPaid Maternity LeaveOptical Education ReimbursementCompetitive Base PayHours:Full TimeOur call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.We are looking for a Patient Relations Specialist to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.Primary ResponsibilitiesRespond to incoming phone calls for all sites promptly and in an exceptional quality manner.Appropriately schedule patient appointments in NextGen based on physician preferences.Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.Coordinates work efforts with other team members to achieve an efficient work flow within the office.Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.Perform other office duties as assigned by manager.Required Skills & ExperienceHigh School Diploma or GED equivalent requiredFavorable result on background check requiredMust be able to provide proof of identity and right to work in the United StatesMinimum of 1-3 years related experience in a call center or as a receptionist preferred.Healthcare experience preferred.Prior experience with NextGen software or other EMR is preferred.Be helpful and courteous and display strong communication and interpersonal skills.Must be a well-organized team-player with great attention to detail.Motivated and dependable with a patient friendly personality.Demonstrates superior computer skills.If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Health insuranceDental insuranceVision insurance401(k)Remote work options
Additional Information
Title: Patient Relations Specialist Company: Retina Associates of Kentucky Location: Remote AFTER training - must be local to our office in Lexington, KY. Training will be in office for 2 months MINIMUM. Please do not apply if you are not local to Lexington, KY.
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