Customer Engineering Coordinator

About the role

We're looking for a customer-focused and organised professional to join Calor in a key operational support role. You'll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance , ensuring work is planned, communicated and delivered safely, compliantly and efficiently. This is a varied role where no two days are the same. You'll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor's safety and business objectives. Shift pattern: Working between 8:00am - 5:30pm Monday to Friday

Responsibilities

• Create and manage work orders in line with Calor policies
• Raise and manage purchase orders using Calor's ERP system
• Order materials, liaise with suppliers and arrange delivery of parts to site
• Use external systems and search tools to support work planning and order accuracy
• Review cancellations and aborts, arranging follow-up appointments where required
• Support work order completion, accountancy and closure (TECO) processes
• Manage cases within Calor's CRM system and maintain accurate records
• Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
• Respond to customer communications within agreed timescales, issuing holding responses where necessary
• Produce customer correspondence using Calor-approved templates and formats
• Ensure GDPR compliance at all times when handling customer information
• Take ownership of customer queries and complaints through to resolution
• Promote Calor services where appropriate, delivering professional and empathetic communication
• Work collaboratively with colleagues and departments, sharing best practice
• Contribute to continuous improvement of processes and customer experience

Requirements

• Excellent written and verbal communication skills
• Strong interpersonal skills with a calm, confident and professional manner
• Ability to use initiative, analyse information and solve problems effectively
• A flexible team player with a strong customer-focused mindset
• Resilient and tenacious, with the drive to achieve team and business goals
• Previous experience in a customer service or call centre environment is desirable but not essential
• Educated to GCSE standard (or equivalent), including English and Mathematics
• Why Join Calor?
• Be part of a business where safety and customer service are central to everything we do
• Work in a varied role with exposure to operational, planning and customer support activities
• Develop transferable skills across systems, coordination, and stakeholder management
• Join a supportive team with opportunities to learn and progress within the organisation
• What we can offer you?
• 25 days annual leave plus 8 Bank Holidays
• Private Medical Insurance
• Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)
• Life Assurance
• Staff discounts on gas
• Shopping discounts
• 1 day per year to volunteer for a charitable cause

Additional Information

Customer Engineering Coordinator Tachbrook Park, Warwick Permanent, Full-time, Hybrid (3 days in site) £26,500

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Calor Gas Limited? Share your experience