Preferred Banking Associate Director

Responsibilities

• Execute a consistent service strategy across the client life cycle, using survey results and client feedback to identify opportunities for improvement and strengthen service delivery.
• Manage divisional performance, including P&L accountability, goal setting, growth, retention, small business lending, treasury management, and key business and operational metrics.
• Drive operational consistency, control, resiliency, and efficiency by assessing processes, reducing friction, supporting audit readiness, and ensuring compliance with Bank policies and applicable regulations.
• Manage client-facing risk and control processes, including deposit activity, anti-money laundering, privacy, loss avoidance, procedural quality control, and related operational requirements.
• Recommend and support technology deployments, systems enhancements, and process improvements that increase productivity, operational effectiveness, and employee and client experience.
• Develop and execute strategies to grow the Preferred and Small Business Banking line of business, including product development, client acquisition, relationship deepening, retention, and marketing initiatives.
• Lead branch distribution strategy and ensure the physical footprint supports organizational needs, including oversight of branch openings and closings within regulatory guidelines.
• Build strong cross-line-of-business partnerships to expand client relationships, revenue opportunities, and delivery of the Western Alliance brand across Small Business Banking, AmeriHome Mortgage, Treasury Management, SBA Lending, and support teams.
• Lead, coach, hire, and develop high-performing teams and talent pipelines through effective performance management, training, development, and leadership engagement.
• Monitor market trends, competitive offerings, industry best practices, regulatory changes, and banking systems impacting Preferred and Small Business Banking operations.
• Manage special projects and transformation initiatives by coordinating work, gathering data, resolving issues, reporting results, and holding teams accountable for outcomes.

Requirements

• 10+ years of related experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations or similar field.
• Bachelor's degree or equivalent experience required; Bachelor's degree in related field preferred.
• Previous leadership experience required.
• Advanced to expert knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced to expert experience in deposits and treasury management products.
• Expert speaking and writing communication skills.
• May require up to 50% travel.
• Compensation: Salary range for new hires is generally $148,830.00 - $183,000.00 for San Francisco, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.
• Benefits you'll love:
• We offer all the important things you'd want - like competitive salaries, an ownership stake in

Benefits

Additional Information

Job Title: Preferred Banking Associate Director Location: CA - San Francisco, Spear

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