Senior Customs Client Support Associate

About the role

This role is ideal for someone who combines operational customs expertise with strong client engagement and data-driven decision-making, ensuring high service quality and client satisfaction across complex logistics operations.

Responsibilities

• Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery
• Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues
• Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator
• Support client onboarding activities, including documentation processes and operational setup
• Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams
• Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions
• Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations
• Job Type: Full Time
• Salary: $70,000 - $80,000*
• Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
• Notice to applicants applying to positions in the United States
• You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.
• #LI-Hybrid #LI-GS4
• We are happy to support your need for any adjustments during the application and hiring process. If you need spe

Requirements

• Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement, someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day
• Minimum 5 years of experience in Customs Brokerage Operations, with strong exposure to import processes
• Working knowledge of customs regulations, CBP requirements, and Partner Government Agencies (FDA, EPA, CPSC, etc.)
• Strong analytical skills with the ability to manage large data sets and translate data into actionable insights
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience in reporting and data presentation
• Strong communication skills and ability to work both independently and collaboratively across cross-functional teams

Benefits

Additional Information

About Maersk Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions. At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics. What We Can Offer: At Maersk, we're committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. Exposure to global customs brokerage operations and client-facing logistics solutions. Opportunities to strengthen expertise in data, reporting tools, and customs systems (e.g., Customs Navigator). A flexible, remote-friendly environment that supports work-life balance Ongoing learning and development within a collaborative, cross-functional organization.

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