IT Automation & Service Delivery Engineer

About the role

Morse Micro is Australia's largest semiconductor company building Wi-Fi HaLow (802.11ah) chips for the Internet of Things (IoT). We are a team of wireless experts that love to work hard, innovate & invent. Together, we are building the world's lowest power Wi-Fi technology that will enable billions of IoT devices to connect securely to the internet. We are a global team with offices in Sydney, Picton & Melbourne (Australia), Irvine & San Jose (USA), Bangalore (India), Cambridge (UK), Hangzhou & Shenzen (China), Taipei (Taiwan) and Tokyo (Japan).

Benefits

Additional Information

Are you the kind of engineer who can't stand doing the same thing twice - who sees a repetitive process and immediately wants to automate it away? Morse Micro is looking for an IT Automation & Service Delivery Engineer to take ownership of how our IT function delivers, and to make it run faster, smoother, and smarter. This isn't a ticket-grinding role: it's about engineering better workflows, automating the repetitive, and raising the bar on how a fast-growing semiconductor company runs its IT. If you like solving problems once and for all rather than over and over, this is for you! Based on-site at our Surry Hills (Sydney) headquarters, you'll own IT service delivery end-to-end and drive the automation and efficiency projects that lift the whole team - working closely with the Information Technology Manager and the team. Your main responsibilities will include: Owning IT service delivery end-to-end - designing triage and workflows, setting and meeting service standards, and being accountable for keeping our request queue healthy and under control Driving automation and efficiency across IT operations - identifying repetitive, manual work and engineering it away through scripting, tooling, and AI-assisted workflows Leading "deliver better and faster" projects: streamlining onboarding/offboarding, self-service, monitoring, and the processes that consume the team's time Building and maintaining automations and integrations across our IT and SaaS stack (identity, SSO, device management, ticketing) to reduce toil for the whole team Supporting and helping maintain our network and infrastructure across HQ and remote sites, hands-on at the local level Administering systems across a multi-OS environment (Windows, macOS, and Linux), with confidence working in Linux Partnering with the IT Manager on technology decisions and continuous improvement, and helping lift the capability and tooling of the wider team Providing hands-on technical support across the full stack (Level 1 to Level 4), helping people on the ground at HQ and supporting remote sites - happy to jump on the everyday requests and the role of resolving the toughest, deepest issues the rest of the team escalates Supporting our security and compliance posture (ISO 27001-aligned practices, privileged access, identity and SSO) as part of day-to-day operations Maintaining clear documentation, runbooks, and knowledge so improvements stick and the team can scale Essential skills and experience: Proven experience in IT operations, systems, or infrastructure engineering, with a track record of owning and improving how IT is delivered A genuine automation mindset - you reach for scripting and tooling to eliminate repetitive work, and you measure and improve how things run Solid multi-OS administration skills across Windows, macOS, and Linux, with real Linux depth Strong networking fundamentals - routing, switching, firewalls, VLANs, Wi-Fi, and multi-site connectivity - and the ability to support local infrastructure hands-on Working knowledge of cloud infrastructure, ideally AWS (Networking, Lambda, IAM, core services) Experience with identity and access management and SSO platforms (JumpCloud, or equivalent such as Okta / Entra ID) A true ownership mindset - you take problems to closure and operate autonomously without needing to be directed An A-player who is also a team player: high personal standards, strong communication, and the instinct to make the whole team better rather than work in isolation Based in Sydney and able to work on-site at our Surry Hills HQ Strong scripting ability (e.g. Python, PowerShell, Bash) is a plus and comfort building workflows and integrations between systems Exposure to security and compliance frameworks (e.g. ISO 27001) is a plus Experience with HPC environments (e.g. Slurm, AWS PCS) is a plus Experience applying AI tooling to automate and accelerate IT work is a plus

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