L3 Application Support Engineer

Requirements

• L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.
• You'll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.
• Core Day-to-Day Responsibilities:
• System Reliability & Availability Management Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience
• DevOps Engineering & Automation Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting
• Cross-Functional Collaboration & Environment Control Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding Key Skills
• Key Skills:
• Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

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