(USA) Principal, Software Engineer

About the role

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

Responsibilities

• Stay abreast with technical advancements and drive system architecture and software development processes.
• Lead and mentor teams in the implementation of complex systems, fostering a culture of technical excellence and innovation.
• Be hands-on in prototyping, researching, and coding scalable, consumer-facing systems.
• Collaborate with business and product teams to achieve our long-term business goals.
• Champion operational and engineering excellence.
• Participate in code reviews, operational reviews, architectural discussions, and troubleshooting sessions to ensure the highest standards of development.
• Provide mentorship to engineers, managers, and others to help develop great talent.

Requirements

• At least 12+ years of software engineering experience in building highly available systems.
• Proven track record of building successful software systems from inception to deployment.
• Proven track record of building solutions that solve highly complex business problems.
• Outstanding problem-solving skills, with the ability to make design trade-offs, balancing long-term "big picture" considerations with short-term implications of design decisions.
• Expertise in distributed systems, service-oriented architecture, CI/CD, and operational excellence best practices.
• Experience working with Java and React
• Effective communication and collaboration skills, including consensus building, conflict resolution, influence, and persuasion skills.
• Proven track record of mentoring and coaching engineers in technical problem-solving and career development.
• Curiosity and strong ability to learn new domains and technologies.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart.
• The annual salary ran

Additional Information

Position Summary... What you'll do... Position Summary Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service? Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you. As a Principal Software Engineer with the Customer Care Technology team, you will play a pivotal role in driving the architecture, design and development of Walmart scale solutions for providing unparalleled Care Experiences for Walmart Customers. You will exemplify best engineering practices, providing hands-on technical leadership to your teams. You will collaborate with partner teams and various stakeholders in making Customer Care friction free, fast and delightful. You will enhance the team's effectiveness through mentorship, collaboration, and thought leadership, advocating for ideas that optimize for long-term success while maintaining business momentum. If you thrive in a dynamic environment and are eager to lead and innovate, we invite you to apply.

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