Program Support Assistant (OA)

About the role

This position reports to the Administrative Officer, Surgical Service. Program Support Assistant (OA) is responsible for planning, implementing, and evaluating administrative and technical support for multiple sections within Surgical Service. Providing information, submit requests or changes, and similar activities, as well as assemble and compile preliminary data for use by the Surgical Service staff. Scheduling and coordinating appointments for the section chiefs and directors as requested. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/01/2026. Typing Requirement: This position requires a typing requirement of 40 words per minute. Minimum Qualification Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Timekeeping, typing memoranda, clinic cancellation requests, supply ordering, and submitting work orders. Responding to telephone calls, mail, and electronic mails daily. Directing messages, visitors, and phone calls to appropriate staff members. Scheduling and coordinating appointments for the section chiefs and directors. Plans, develops, and executes a system for providing required reports. Completes quarterly and annual menu/access reviews in response to Information Security Officer Action Items. Prepares and submits new and replacement ID badge requests in the PIV system. Coordinates fingerprint and picture requests with PIV Manager. Or, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school education. Or, Combination of Experience & Education: Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and education beyond the first 60 semester hours (beyond the second year). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

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