Backend Engineer - Desktop Engineering
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Responsibilities
- Design, develop, and maintain RESTful APIs and microservices using Python.
- Integrate and support Pindrop solutions including authentication, fraud detection workflows, and SDK/API usage.
- Architect secure, scalable, and high-performance backend applications.
- Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB.
- Write clean, efficient, testable code following best practices for performance, maintainability, and security.
- Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM.
- Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
- Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
- Collaborate on infrastructure automation using CloudFormation and Terraform.
- Integrate solutions with AWS services like Lambda.
- Use of AI-assisted coding in development workflows.
- Assist in migration projects from legacy contact center platforms to Amazon Connect.
- Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs
- 5-7 years of experience in backend development.
- 5+ years of experience in cloud-based application engineering.
- 5+ years of experience with Python, Node.js, C#, or Java (Python required).
- Hands-on experience with Pindrop integrations including risk scoring, authentication workflows, and
- troubleshooting.
- Knowledge of telephony concepts and SIP trunking.
- Experience with AWS SDKs, reporting, analytics, and troubleshooting.
- Deep experience designing and implementing RESTful APIs and microservices.
- Hands-on experience with SQL and NoSQL databases.
- Strong understanding of authentication, authorization, and security best practices.
- Extensive experience with AWS services including EC2, Lambda, S3, IAM, RDS, DynamoDB, and
- VPC.
- Proficiency in CI/CD pipeline setup and maintenance.
- Experience with CloudFormation and Terraform for infrastructure as code.
- Understanding of networking and cloud security best practices.
Requirements
- Experience with Amazon Connect integrations, including API usage, contact flow design, routing,
- queues, and call-flow troubleshooting.
- Experience or knowledge of using AI and LLM models.
- Basic proficiency in frontend development (JavaScript, HTML5, CSS3).
- Familiarity with React, Angular, or Vue.js frameworks.
- Understanding of responsive UI/UX design principles.
- AWS Certifications (Cloud Practitioner, Developer Associate, Solutions Architect Associate).
- Experience with event-driven architectures (SNS, SQS, EventBridge)
Benefits
Additional Information
This role focuses on building and maintaining scalable, secure backend systems using Python and cloud technologies. The candidate will design RESTful APIs and microservices, integrate third-party solutions like Pindrop, and develop high-performance applications on AWS. The role involves working extensively with cloud services (Lambda, S3, DynamoDB), implementing CI/CD pipelines, ensuring system observability, and contributing to infrastructure automation. Additionally, the candidate will support contact center transformation initiatives, including integrations with Amazon Connect, while collaborating across teams to deliver reliable and efficient solutions.
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Company Intel
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