1 Year Senior Liaison Executive (5 Days Office Hours) #HGN

Requirements

• Bachelor's Degree in any discipline
• At least 2-3 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles
• All Interested candidates are invited to email your resume in MS Word format to:
• nerissa.goh@recruitexpress.com.sg
• Please include your full working experience, education background, notice period, expected salary.
• Nerissa Goh Jia Ying (R21103899)
• Recruit Express Pte Ltd
• Company Reg. No. 199601303W | EA License Number: 99C4599
• Recruiter's ref code: #HGN
• We regret to inform that only suitable candidates will be shortlisted for an interview.

Additional Information

Job Responsibilities - Assist the Manager to supervise a team of ground operations staff - Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services - Review existing work processes/workflows, and propose continuous improvement to the processes/workflows - Develop and implement new operational workflows to support the department's work - Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless - Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly - Perform frontline counter duties at times - On rotation for 24/7 on-call duties - Team Development - Provide On-Job Training (OJT) to new colleagues as assigned - Coach and mentor ground team - Develop and refine training materials and manuals - Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions - Be an effective lead to promote collegiality and teamwork within the department and hospital Service Quality - Assist Assistant Manager/ Manager to attend to complaints - Investigate complaints and incidents - Analyze service issues and proactively develop effective solutions to solve operational and systemic problems - Write written replies to complainants - Conduct quality audits to ensure high service standards and adherence to procedures and guidelines - Actively participate as a member or team lead in quality improvement projects at department/division/hospital level Administrative and Support Functions - Responsible for managing fixed assets and equipment of the department (phone, IT systems) - Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime - Troubleshoot any technical problems encountered by the team - Support in the collation of operational and management reports generate accurate statistics for management's decision making - Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital's data governance polices General - Participate in hospital-level projects and workgroups - Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level - Participate in emergency planning exercise and render support in any hospital emergency or incidents when required - Assist to carry out any other duties assigned

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