Customer Experience Associate

Responsibilities

• Supporting at local Runna Events:
• Where possible, we'll involve you at Runna Events! We want our Customer Experience Team to be as close to our Community as possible. We'll invite you to Runna Events (Running Conferences, Shake-Out Runs, Ambassador Events) to give you the opportunity to support our Community in real life!
• What You'll Bring To The Team
• Previous experience in an online customer facing Role. Experience using tools such as Intercom & Zendesk are a bonus!
• Flawless written communication skills speaking to Customers in an online capacity!
• Personable & Empathetic are characteristics you live by
• An eye for detail: You're vocal as to how we can make our customer's experience even better.
• Confident at working towards targets & deadlines like CSAT & Ticket assignments per shift.

Requirements

• Able to work Sunday-Thursday 9am-6pm
• You have the right to work in the UK
• You can come into our Vauxhall office at least 3x a week
• Salary and Benefits
• We're offering a salary of £29,500 - £33,000 per year depending on experience, plus participation in Strava's long-term incentive (stock) programs. Overview of our benefits are below:
• We're also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the UK 🇬🇧
• 🏢 Flexible working - we typically spend 3 days a week together in our Vauxhall office
• 🏝️ 25 days holiday , plus bank holidays (which you can take whenever suits you)
• 📱Free Runna & Strava subscriptions for you and 3 of your friends (get ready to be your friends fave person or save them for holiday presents!)
• 🧘 Headspace membership
• 💸 Money every year to spend on gear, events and the gym!
• 🏥 Private health insurance with Bupa

Benefits

Additional Information

We're putting together a talented team to build the #1 training platform for Runners We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. We're growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the iPhone app of the year, reflecting the innovation and impact of what we've built & in 2025 we were acquired by Strava ! Our ambition is huge: to become the go-to global leading training platform for millions of runners everywhere. We're growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join. 🚀 The Team You'll Join You'll be joining a passionate and mission-driven Customer Experience team that's committed to delivering world-class support in the health and fitness space. You'll be leading day-to-day operations while working closely with our global counterparts to ensure consistency, quality, and care across every customer interaction

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