Solutions Architect - NPO, Membership Account Team

About the role

Our team supports the largest membership-based nonprofits in the United States, dozens of organizations whose missions reach tens of millions of Americans every year. We invest heavily in each other. Operating norms - not nice-to-haves - include: - A **bi-weekly Kiro demo-build program** where SAs across the NPO org showcase customer-tailored demos and pair-build new ones together (Feb-Dec 2026). - An **NPO SA Org GenAI Accelerator** mechanism that closes the PoC-to-production gap on customer GenAI engagements by integrating GenAIIC and AIDLC. - An **agentic-AI-first internal workf

Additional Information

AWS Worldwide Public Sector's US Nonprofit (NPO) Solutions Architecture team is hiring a Solutions Architect II to partner with Account Executives across the Membership sub-vertical and serve the largest membership-based nonprofits in the United States - organizations whose missions touch tens of millions of Americans every year. You will architect, demo, and accelerate AWS adoption for customers including national associations, religious organizations, charities, and member-services nonprofits - accounts where a single architectural decision can affect millions of members or program participants. The Membership sub-vertical inside NPO grew **+15.7% YoY YTD growth on $65.9M YTD QSR (106.2% attainment)** in H1 2026, with every month at or above 100% attainment. The work spans the most active themes in 2026 customer conversations: production generative AI on Amazon Bedrock, AI-driven business intelligence on Amazon Quick Suite, contact-center modernization on Amazon Connect, large-scale migrations from on-premises and competing clouds, and modern data platforms on AWS Lake Formation, AWS Glue, and Amazon QuickSight. This is a player-coach team. We expect SAs to drive customer outcomes individually AND to invest in each other's growth - through a bi-weekly Kiro demo-build program, a structured SA-AE mock customer-call program for skill development, peer architecture review, and shared development of internal accelerators (Kiro CLI workflow automation, agentic-AI playbooks, customer-engagement frameworks). You will be expected to ship customer wins in your first 90 days, and you will be developed toward the next level from day one. Key job responsibilities - Serve as the primary technical advisor on a named book of strategic Membership sub-vertical accounts (typically 3-5 accounts), partnering daily with their Account Executive on customer engagement strategy, opportunity progression, and stakeholder alignment from technical-IC altitude up to CIO/CTO/CFO. - Drive end-to-end AWS adoption across customer workloads: discovery, architecture design, proof of concept, production deployment, and ongoing optimization. Own the technical narrative across the customer's full lifecycle on AWS. - Lead production-altitude generative AI engagements on Amazon Bedrock - including Knowledge Base + AgentCore deployments, Retrieval-Augmented Generation patterns, model selection and inference-latency optimization, agentic-AI use cases (Strands SDK, Amazon Q), and Responsible AI guardrails for member-facing applications. - Architect contact-center modernization on Amazon Connect (including Amazon Lex, Amazon Nova Sonic for voice, agentic voice-banking patterns) and AI-driven analytics on Amazon Quick Suite, AWS Lake Formation, AWS Glue, and Amazon QuickSight. - Lead customer-facing immersion days, builder days, and executive-altitude technical briefings - translating business priorities into AWS architectures, pricing estimates, and roadmap proposals. - Build and contribute reusable demo and architecture patterns to the NPO SA org's bi-weekly Kiro demo-build program - your work is expected to multiply beyond your accounts and benefit peer SAs across the broader NPO vertical. - Mentor more junior SAs on the team via structured coaching: the SA-AE mock customer-call program, build-day shadowing, peer review of customer artifacts, and pair-architecting on complex engagements. - Influence customer technical and business stakeholders at director through C-suite altitude - earning the trust to be invited back into executive conversations on subsequent strategic decisions. A day in the life You might start the day with a 1:1 with your Account Executive on opportunity progression, then transition into a customer architecture review for a Bedrock production workload - including a discussion on inference-latency tradeoffs and Knowledge Base ingestion patterns. After that, you might run a Quick Suite Spaces demo for a customer's analyst team to show natural-language BI in action, draft an executive readout for a CIO using Kiro, and close the day with a 30-minute peer build-day session where you and a teammate design the next agentic demo for the Kiro demo-build program. You will move between executive-altitude conversations, hands-on technical work, customer-tailored demo building, and mentorship of more junior SAs - often within the same day.

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