Facility Operations Manager

Responsibilities

• Manage the day-to-day operations of the WWF HQ facilities ensuring efficient operations and occupant satisfaction.
• Manage the $1.5M Property Management Agreement (PMA) and serves as the primary contact for WWF's property manager.
• Manage WWF's third-party office services team and office services contract to make sure that all Facilities requests are responded to thoroughly and in a timely manner. Monitor contractual KPIs.
• Support corporate risk management comprised of WWF HQ safety and security functions. Manage emergency/disaster protocol for the HQ building, including supporting semi-annual fire drills, maintenance emergency contacts directories and other critical response personnel.
• Direct the purchasing, repairs and maintenance of supplies, furniture, and equipment facilities department. Maintains vendor relationships, monitors and reviews invoicing, and addresses vendor performance issues.
• Responsible for providing Facilities communications to WWF staff related to the operation or maintenance of the WWF headquarters building and associated impacts.
• Collaborate with property management to monitor building performance against established benchmarks and recommend greening practices. Represent the organization from a facilities standpoint on all construction/alteration projects for the building.
• Responsible for conducting new employee orientation sessions and other key facilities related trainings. Manage facilities intranet content update.
• Supervises the maintenance of WWF asset inventory including all furniture and equipment.
• Direct and facilitate the operation of the organization's reception area.
• Support LEED certification renewals for WWF's LEED Platinum Washington, DC headquarters.
• Provide backup to the Director, Sustainable Sourcing and Travel to manage contracts, review and approve business travel, enforce policies, and provide direction to WWF employees seeking assistance.
• Performs other duties as required.
• Key Competencies
• Excellent stakeholder and client management . Good rapport, listens and understands, and then proposes solutions that are acceptable for tenants and for the organization.
• Communicator . Excels at communicating at all levels, make stakeholders and tenants feel well informed and excited.
• Skills and Abilities
• Bachelor's degree or equivalent experience and a minimum of eight years of facilities administration experience.
• Excellent project management skills, with the ability to manage multiple projects simultaneously and drive results in a hybrid work environment.
• Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret data to inform decision-making.
• Ability to develop, manage, and analyze facilities budgets, ensuring good stewardship of WWF resources while supporting facilities requirements.
• Excellent customer service and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization, including contractors and vendors.
• Strong written and verbal communication skills, including effective public speaking and the ability to communicate complex issues both verbally and in written form.
• Advanced proficiency in Microsoft Office suite of products (Word/PowerPoint/Excel), SharePoint, and ability to quickly learn new systems unique to the organization such as Workday and SmartSimple.
• Passion for sustainability and a commitment to d

Additional Information

Major Function The Facility Operations Manager oversees all facilities functions including facilities management, property management, mailroom & reception services, vendor management, space planning, facilities purchasing, construction, parking operations, and budget planning & execution.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Worldwildlifefundinc1? Share your experience