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Customer Service Advisor

External
ingrammicro logoIngrammicro · Milton Keynes, UK
Full-timeHybrid2w ago
Excel
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About the role

We're currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers. In this role, you'll act as a key point of contact - resolving queries, providing the right solutions, and keeping things moving efficiently. This opportunity would suit someone from a retail or similar customer-facing background who is ready to take the next step into an office-based role, within a stable and supportive team at the heart of the business. What your role as a Customer Service Advisor will involve: Acting as a key point of contact for customers, supporting queries via phone and email Managing queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes Issues returns and requests in line with company and vendor guidelines Supporting with logistics and order-related queries, ensuring everything runs smoothly Taking ownership of queries and seeing them through to completion Working closely with other teams to find the best outcome for the customer Keeping customers updated and delivering a positive, consistent experience To set you up for success, we are looking for the following skills and experience Previous experience in a customer-facing, logistics, retail or similar role Experience using ticketing systems, or the ability to quickly learn new systems Excellent communication skills, both over the phone and face to face Good organisation and attention to detail, with the ability to manage multiple tasks Comfortable using Microsoft Office (Outlook, Word and Excel) A willingness to learn, take initiative, and contribute to continuous improvements

Benefits

AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice schemeRising holiday allowance at Year 2 and Year 5Birthday day offEmployee Referral Bonus - help us grow our team and get rewarded for introducing great talent.Employee discounts and wellness perksModern offices with breakout spaces, free tea and coffee, and a private wellness roomDevelopment opportunities with clear career progression and trainingWe Are Ingram Micro GroupMake an application to join the team!None of this is achievable without great people, with a complete customer focus.If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.#LI-NA3Health insuranceDental insurancePerformance bonus

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Customer Service Advisor Location: Milton Keynes or Crick This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.

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