Supervisor, Operations

Responsibilities

• Task Management
• Oversee completion of operational tasks and ensure proper handover procedures.
• Actively participate in tasks when required to support team performance.
• Monitor daily workflows to maintain efficiency and timeliness.
• Manpower Management
• Ensure accountability of staff during assigned shifts.
• Conduct training and onboarding for new staff members.
• Lead shift debriefs to review performance and address issues.
• Housekeeping & Facility Standards
• Ensure all items are returned to storage after use.
• Oversee clearing of used linens and maintenance of cleanliness.
• Share handover photos in the designated group chat for documentation.
• Step in to assist with housekeeping tasks when necessary.
• Quality Control
• Ensure operational processes meet established QC standards.
• Identify and resolve gaps in service delivery.
• Personally verify and support QC checks on-site.
• Coordination & Communication
• Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues.
• Provide timely updates and escalate concerns when necessary.
• Administrative Support
• Assist in salary pay-out processes.
• Handle ad-hoc assignments as directed by management.
• Performance Metrics (KPIs)
• Area Key Metrics
• Task Management
• 100% completion of assigned tasks within shift
• Accuracy of handovers
• Manpower
• Staff punctuality and attendance rate
• Training completion for new hires
• Quality of shift debriefs
• Housekeeping
• Storage compliance (all items returned)
• Linen clearance turnaround time
• Accuracy of photo documentation
• Quality Control
• QC compliance rate (e.g., % of tasks meeting standards)
• Number of issues resolved on shift
• Coordination
• Timeliness of communication with OIC/Duty Manager
• Resolution rate of ground issues
• Administration
• Accuracy of salary pay-out assistance
• Timely completion of ad-hoc assignments
• Qualifications & Skills
• Strong organizational and planning abilities.
• Proven supervisory or leadership experience in events.
• Excellent communication and coordination skills.
• Ability to lead teams and take-charge during shifts.
• Detail-oriented with a focus on quality control.
• Willingness to be hands-on and support operational tasks directly.
• Added advantage: Forklift Licence

Additional Information

ROLE OVERVIEW: The Supervisor, Operations is responsible for overseeing daily operationalactivities, ensuring manpower accountability, maintaining housekeepingstandards, and upholding quality control. This role serves as a key linkbetween on-ground staff and management, ensuring smooth execution of tasks andeffective communication across teams.

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