Assistant Director of Operations, Child Crisis Services
External
Monarch · Concord, NCPrepare for this interview
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Responsibilities
- Assist the Director in managing day‑to‑day facility operations, ensuring smooth functioning across all departments.
- Communicates with shift leadership and local leadership with process or staffing issues, participates in problem-solving and proposing viable solutions to issues and ensures all processes are supportive of superior quality care.
- Collaborate with clinical, nursing, and educational teams to support individualized treatment plans.
- Maintain physical plant of the crisis center. Completes work orders as needed and ensure crisis center maintains compliance with DHSR licensure regulations.
- Complete administrative functions timely and accurately, such as, but not limited to, timesheets for payroll, EIFs, fire drills, ordering needed supplies, etc.
- Assist with crisis response, ensuring safe and appropriate interventions consistent with policy and training.
- Work with clients and families along with other team members to ensure crisis stabilization provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning.
- Coordinate and/or implement skill level activities involving the care, treatment, and training of individuals receiving crisis services.
- Assist with admissions, discharges, and census management processes.
- Attend and actively participate in meetings and training as required. Complete documentation in EHR as required.
- Maintain current licensure and certification in all agencies, state, and federal training requirements
- Maintain training as required and requested
- Demonstrate knowledge of emergency procedures and assist in crisis situations
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
- Participate in on call and after-hours coverage, including weekends and holidays as needed.
- Complete all other relevant responsibilities assigned by the supervisor
- Driving and travel may be required
- Make a Difference in Someone's Life!
- You Belong at Monarch
- Monarch is an Equal Opportunity Employer
- Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting
Benefits
Additional Information
Department: BH - Non-Service Scheduled Weekly Hours: 40 Schedule : Schedule will vary based on staffing needs and responsibilities **Anticipated Start Date: July 27, 2026.** Starting Pay: $70,000.00 Education We're Looking for: Bachelors (Required), Masters Certifications We're Looking For: Drivers License (Valid) - USA Experience We're Looking For: Experience in leadership with progressing experience. | 2 Years | Required Experience with children/youth/adolescents with a mental health diagnosis in a residential setting. | 3 Years | Required Strong knowledge of Medicaid and managed care. | Required
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