Cluster Key Account Manager for Leisure Groups

About the role

Manage group inquiries, coordinate room blocks, negotiate rates, and draft proposals through PMS (Opera Cloud) system. Prepare contract and all needed documentation and share it with the client. Organize signing of contract from the hotel side and exchange signed contract with client before the event. Monitor payments and make sure the group is guaranteed. To develop Leisure segment with building of strong and effective relationships with clients, based on daily business communication. Handle all incoming calls and emails related to Leisure groups inquiries to ensure that all leads are addressed. Host familiarization (fam) trips, conduct site inspections, and represent the hotel cluster at relevant trade shows and industry networking events Following the corporate standards, answer the client for request for proposal in 24 hours after receiving it with corporate e-mail; Ensure accurate and timely updates for the group and that all leads are tracked and followed up on; Act as the primary liaison for partners regarding contracting, rate loading, marketing initiatives, and product knowledge Increase leisure segment based on commercial offers and sales calls. Sharing specific requests or related details of travelers or tour groups. According to the instructions, creating Banqueting order. Contact client representatives according to their feedback about passed event. Communicate with hotel team based on this information. Prepare monthly report about budget, profit received for Group and leisure segment. Actively take part in the department briefings, activities, 'bring back old business' actions as requested by the Department Director; Report about lost business, communicating with client and make sales actions to receive such leads back; At least 1 to 3 years of experience in hotel/resort sales, specifically focused on leisure, groups, or MICE segments. Ability to communicate with all hotel departments and clients at the same time; manage solutions as the result of team work; Result oriented. Multitasking; Attention to the details; Keen problem solver; Highly organized. Fluent English speaker. Knowledge of PMS (Opera cloud) Cvent/Lanyon is preferable. Ability to work in an ambiguous and fast-changing environment. All 2 hotels are managed by Accor

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Company Intel

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