Director SHC Clinic Operations, Bureau of Public Health Clinics

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JOB DESCRIPTION: The Division of Disease Control's mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases, which is achieved through varied and interrelated endeavors of its seven Bureaus. The Bureau of Public Health Clinics (BPHC) mission is to promote a healthy community by providing New Yorkers with the resources needed to make informed and empowered health decisions; identify and treat tuberculosis and provide immunization and sexual health services regardless of ability to pay or immigration status. BPHC provides direct clinic services to people seeking health care; monitors disease trends; provides education and training to service providers and community groups; conducts research; and develops policies and programs to deliver high quality clinical care which best serve New Yorkers. The Bureau of PHC seeks to hire a Director of the Sexual Health Clinics Operations. This individual will report to the Executive Director of Clinical Operations. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: - Design and execute operational studies to evaluate and improve public health service delivery across all sexual health clinic locations - Conduct health services research and analysis aimed at investigating specific administrative, spatial, or environmental challenges within the clinic network - Analysis of clinic data to identify trends in care, patient demographics, and intervention efficacy - Solve complex operational issues, ensuring that frameworks are ethical, and aligned with agency missions - Review reports and recommendations prepared by operations staff modifying and approving as needed. - Represent the agency at conferences, seminars, and working groups, leading national discussions on cutting-edge clinical operational frameworks - Oversee daily operational activities of all Sexual Health Clinics, exercising the widest latitude for independent judgment to ensure optimal performance - Deploy, supervise, and train cross-functional clinic staff, ensuring daily resource allocations match patient volume and clinic demands - Conduct quarterly operational audits of critical customer service areas, evaluating data entry, registration workflows, and patient cycle times - Standardize clinic spaces and testing environments, ensuring all clinical areas, waiting rooms, and restrooms are uniformly equipped to facilitate seamless specimen collection and patient education - Formulate comprehensive written site assessments following routine clinic inspections, detailing performance metrics and strategic operational solutions directly to senior leadership - Manage optimal staffing profiles across sites, coordinating the hiring, onboarding, and transferring of administrative and non-clinical support personnel - Analyze clinical and operational datasets to proactively identify systemic vulnerabilities, drop-offs in patient care, or workflow inefficiencies - Collaborate with the Bureau's Quality Director and the agency's Clinical Quality Management and Improvement (CQMI) team to develop, deploy, and monitor ongoing in-service staff training and remediation protocols - Ensure strict compliance with NYS Article 28 standards, as well as other local, state, and federal statutory regulations governing diagnostic and treatment centers - Establish and lead annual Quality Assurance/Quality Improvement review forums with clinic managers and frontline staff to review audit findings, gather feedback, and document structural improvements - Analyze, formulate, and update clinic administration policies, ensuring that work standards are clear, user-friendly, and accessible via the internal intranet - Lead the strategic alignment of sexual health clinic policy efforts with broader municipal, state, and federal public health initiatives - Govern Article 6 medical billing compliance activities, aligning registration, insurance verification, and prior authorization workflows with HHS guidelines and CMS regulations - Partner closely with IT, Medical Directors, and Finance teams to streamline electronic medical record (EMR) workflows, maximizing data integrity and eliminating charge capture errors - Develop targeted billing remediation plans in coordination with the Quality Director to swiftly resolve discrepancies identified during routine financial and operational audits Preferred skills - Familiarity with Article 28 and article 6 regulations Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 20

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