Client Communications Specialist (CCS)

About the role

The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department.

Responsibilities

• Schedule appointments for various Specialty Services using the Cornerstone system
• Triage urgent calls efficiently and effectively
• Process referral calls from outside veterinarians and clients
• Answer phones and direct calls appropriately
• Respond to internal and external clients in a respectful, friendly, and thorough manner
• Provide clients with status updates and patient information
• Maintain a detailed-oriented approach while multitasking in a fast-paced environment

Requirements

• Knowledge of medical terminology is preferred
• Minimum 1-2 years of veterinary medical office experience is required
• Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
• Speed typing skills of 40+ wpm required
• Ability to provide consistent and exceptional customer service
• Pleasant speaking voice
• Articulate, dependable, hardworking, compassionate, and flexible with scheduling
• Proven experience in a detail-oriented environment
• Schedule/Shift:
• Sun day 8am-4pm
• Mon and Tues10am-6pm
• Friday and Saturday 12pm-8pm
• Days off are Wednesday and Thursday
• Location: REMOTE
• Pay Range
• $19 - $24 USD
• Excellence in veterinary medicine since 1910. AMC Offers:
• State-of-the-Art Facilities : AMC just completed a major expansion and renovation. This project transformed the hospital's entire 83,000-square-foot space into a state-of-the-art facility unlike any other.

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