Waiter / Waitress (The Mora Singapore)

About the role

The Waiter / Waitress is responsible for providing professional and friendly food and beverage service to guests while ensuring excellent dining experiences at The Mora Singapore. The role supports daily restaurant operations by taking orders, serving food and beverages efficiently, maintaining cleanliness, and delivering attentive customer service in accordance with hotel standards. 1. Guest Service & Dining Experience Welcome guests warmly and provide professional, courteous, and attentive service at all times. Present menus, explain menu items, promotions, and recommendations to guests. Take food and beverage orders accurately and relay orders promptly to the kitchen and bar team. Serve food and beverages efficiently according to hotel service standards. Ensure guests' needs and requests are attended to promptly and professionally. Handle guest feedback and complaints politely and escalate issues to the Supervisor when necessary. 2. Restaurant Operations Prepare and set up restaurant tables, dining areas, and service stations before operations. Ensure proper table settings, cleanliness, and presentation standards are maintained. Clear tables efficiently and reset for the next guests. Maintain cleanliness and organization of dining areas, pantry, and service stations. Assist in opening and closing duties of the restaurant. 3. Food & Beverage Knowledge Maintain good knowledge of menu items, ingredients, preparation methods, and allergens. Promote daily specials, promotions, and upselling opportunities to guests. Ensure food and beverages are served according to quality and presentation standards. Coordinate closely with kitchen and bar teams to ensure smooth service operations. 4. Cashiering & Billing Prepare guest bills accurately and process payments according to hotel procedures. Handle cash, credit card transactions, and POS system operations responsibly. Ensure billing accuracy and proper recording of transactions. 5. Hygiene, Safety & Compliance Follow food hygiene, sanitation, and workplace safety procedures at all times. Ensure compliance with Singapore food safety and hygiene regulations. Maintain personal grooming and uniform standards in accordance with hotel policies. Report any safety hazards or operational issues immediately to the Supervisor. 6. Teamwork & Operational Support Work closely with fellow team members and other hotel departments to ensure smooth operations. Support banquet, event, or special function operations when required. Participate in training sessions and continuous service improvement initiatives. Perform any other ad hoc duties assigned by Management.

Requirements

• Minimum GCE 'N' / 'O' Level, WSQ Food & Hygiene Certificate, or equivalent qualification preferred.
• Minimum 1 year of relevant experience in restaurant, hotel, or hospitality service operations preferred.
• Fresh candidates with positive attitude and willingness to learn may also be considered.
• Prior hotel or fine dining experience will be an added advantage.
• Skills & Competencies
• Good customer service and interpersonal skills.
• Positive attitude with strong communication abilities.
• Ability to work efficiently in a fast-paced environment.
• Team player with a service-oriented mindset.
• Basic knowledge of food and beverage service standards.
• Able to work rotating shifts, weekends, and public holidays.
• Well-groomed, courteous, and professional in appearance and conduct.
• Able to work rotating shift including weekends and public holidays.

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