Administrative Assistant, Front Office

Requirements

• Previous experience in Hotel Front Office operations or a similar administrative role is highly
• Education
• Bachelor's degree or equivalent work experience
• Skills / Competencies
• Fluent in English; excellent verbal and written skills
• High level of computer skills (Outlook, Excel, Power Point, Word)
• Opera (PMS) exposure and/or experience, preferred.
• Knowledge in office and calendar management, confident in dealing with guests and taking phone calls, maintains a good filing system
• Ability to multitask effectively in a fast paced-environment while maintaining attention to detail.
• PERPERSONAL COMPETENCIES:
• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

Benefits

Additional Information

REQ13716 Administrative Assistant, Front Office (Open) POSITION SUMMARY: The Administrative Assistant, Hotel and F&B is primarily responsible to provide smooth and efficient administrative support to the Front Office. This position requires strong communication skills, multi-tasking abilities and a commitment to delivering outstanding service to both guests and staff. PRIMARY RESPONSIBILITIES: Answer and direct phone calls at the front office, managing incoming inquiries in a timely manner. Responding to guest comments on ReviewPro or delegating to the respective department for handling and responding. Update the guest Itraks onto the guest profiles. Preparing the amenities for the following day and sending to the respective departments Monitoring the queue rooms and checking in the rooms when they become available and follow up by calling/emailing/ or sending a WhatsApp message to the guest. Assist with inputting Birchstreet requests. Assist with creating HBF or any documents which requires to be Docusigned Assists in handling requests for general information and allowable data but maintaining the needed confidentiality. Assist in walking the departures to assist Front Office as well as Housekeeping, Assists in the preparation of assigned correspondence, reports, drafts, memos and emails. Attends and prepares meeting minutes as and when required. Prepares reports, letters, memorandums, fax etc as assigned by the VP of Hotel and F&B whilst always ensuring the strictest levels of confidentiality. Ensures professional and timely handling of guests' concerns. Maintains positive guest and colleague interactions with good working relationships. Works closely with other Business Units in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Be fully conversant with all duties of the secretary and to ensure that in the absence of the other Secretaries, provide coverage of duties as required. Exercises responsible behaviour at all times and positively representing the hotel team. To have a thorough understanding and knowledge of all departments within the division. Maintains high standards of personal appearance including uniform, always grooming and hygiene. Carries out any other reasonable duties and responsibilities as assigned

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