BILINGUAL (English/Spanish) Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Requirements

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
• Previous work in high volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with patients regarding medical information strongly preferred
• Technical/Other Requirements
• Internet download speed of at least 50 megabytes per second connectivity required
• No satellite internet connection
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port.
• Dedicated area to perform duties without interference; will be structured environment with structured breaks
• Ability to manage time and tasks independently while meeting/exceeding productivity goals
• Why should I become a Customer Service Support Representative at Labcorp?
• Work from home opportunity!
• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!
• The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). 2nd shift differential pay for EST. NOTE: During training, the hours will be 9am-6pm EST.
• Application window closes 4/11/2025.
• Pay Range: $15.50 - 16.25 an houror State/Local minimum wage, if higher.
• All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
• Labcorp is proud to be an Equal Opportunity Employer:

Additional Information

BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service) At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! Labcorp's Patient Customer Service department within the Revenue Cycle Management division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you! The responsibilities for this opportunity include: - Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers. - 85% of calls will be assisting Spanish speaking customers. - Initiate payment plans for patients for outstanding balances. - Routinely utilize multiple resources to resolve patient inquiries while on the phone - Maintain performance goals - Ability to become proficient with processes after completing a structured training program. - During training, the hours will be 9am-6pm EST. Knowledge|Skills|Abilities: - Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients - Ability to work and learn in a fast-paced environment - Attention to detail - Perform successfully in a team environment - Excellent organization skills - Proficiency navigating multiple computer screens and applications - Alpha-Numeric data entry proficiency - Excellent communication skills

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