Customer Delivery Architect

Responsibilities

• Serve as a technical authority and thought leader across multiple technology domains, architecting and integrating AI-driven solutions that deliver transformative business outcomes.
• Lead and influence global cross-functional teams-including PMs, PgMs, SDMs, CEs, TLs, sales teams, partners, and customer stakeholders-to successfully deliver complex, multi-architecture solutions.
• Shape strategic engagements with executive-level customer leaders, aligning Cisco's portfolio to customer business objectives and driving measurable business transformation.
• Develop and execute customer architecture strategies, success plans, implementation roadmaps, risk mitigation plans, and adoption frameworks to maximize technology value and long-term outcomes.
• Drive innovation by embedding AI, automation, and digitization into customer environments while mentoring technical teams, contributing to industry thought leadership, and sharing best practices across Cisco.

Requirements

• Bachelor's degree with 12+ years of related experience, Master's degree with 8+ years of related experience, PhD with 5+ years of related experience, or equivalent relevant work experience.
• Expert-level certification (e.g., CCIE) or equivalent advanced industry-recognized certification.
• 10+ years of experience designing, implementing, and leading enterprise-scale solutions across multiple technology domains and architectures.
• Demonstrated experience leading global, cross-functional teams and managing complex customer engagements involving multiple stakeholders and business units.
• Proven expertise in architecture strategy, technology transformation, and customer success initiatives, including AI/ML, automation, cloud, networking, security, or data platform solutions.
• Strong executive presence with the ability to influence C-level stakeholders and translate technology strategies into business outcomes.
• Deep understanding of AI, machine learning, automation, and emerging technology trends, including their ethical and strategic application within enterprises.
• Experience driving adoption, expansion planning, renewals, and long-term customer success programs within large enterprise environments.
• Exceptional communication, presentation, and thought leadership skills, including experience presenting at industry conferences, executive briefings, or customer forums.
• Proven ability to mentor technical professionals, foster innovation, and build high-performing teams across geographically distributed organizations.
• #WeAreCisco
• #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Additional Information

Meet the Team The Customer Experience (CX) organization helps customers realize the full value of Cisco's technology investments by driving successful adoption, innovation, and business transformation. This team serves as trusted advisors to some of Cisco's largest global customers, helping them architect and implement complex, multi-domain solutions while accelerating AI-driven transformation. By combining deep technical expertise, strategic business alignment, and customer-centric engagement, the team enables organizations to achieve measurable outcomes and long-term success.

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