Service Technician - Field Service

About the role

As a Service Technician - Field Service , you will play a key role in ensuring Sandvik equipment operates safely, reliably, and efficiently. Acting as the primary link between Sandvik and our customers, you will deliver high-quality technical support and outstanding service. In this role, you will work closely with the customer's Maintenance Management team to optimise equipment performance through scheduled inspections, preventative maintenance, and hands-on repairs. You will support a range of hydraulic, electrical, and automation systems across Sandvik equipment, including underground and surface drill rigs, loaders, trucks, and related machinery. You will also partner with Sandvik's regional technical support teams to diagnose and resolve technical issues, while contributing to continuous product improvement. From time to time, additional tasks may be required to support strong customer outcomes and ensure consistent equipment performance. Roster : 4 days on, 3 days off. We also welcome applications from candidates currently based in Australia who are interested in relocating to Waihi. Sandvik is committed to supporting a smooth transition for those looking to return home and continue building their career in New Zealand. Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally. Our purpose is to advance the world thr

Responsibilities

• Build strong, effective relationships with customers through consistent, high-quality service delivery
• Partner with site stakeholders to support continuous improvement in maintenance practices and equipment utilisation
• Carry out fault finding and diagnostics to identify and resolve technical issues efficiently
• Contribute to product improvement initiatives by sharing field insights and technical feedback
• Maintain accurate service records and documentation in line with company standards
• Support safe work practices and ensure compliance with all site and company safety requirements
• Take ownership of work quality and outcomes to drive reliability and customer confidence
• About you

Requirements

• Trade qualification in Heavy Duty Mechanical or Auto Electrical
• Proven experience maintaining and fault finding on heavy equipment
• Strong capability across hydraulic and electrical systems
• Experience servicing and repairing mining equipment (e.g. drill rigs, trucks, loaders)
• Demonstrated ability to diagnose issues and deliver practical, effective solutions
• Committed to delivering high-quality work aligned to OEM standards
• Strong focus on safety, with consistent adherence to EHS requirements
• Reliable and self-motivated, with the ability to work independently and as part of a team
• Desirable
• Previous experience working with Sandvik equipment
• Familiarity with maintenance systems and service reporting processes
• Experience contributing to root cause analysis and continuous improvement initiatives
• Strong communication skills with the ability to build effective working relationships on site
• Ability to adapt to changing priorities in a fast-paced field service environment
• Exposure to warranty processes and OEM service expectations
• Agencies need not apply.
• To be eligible for this role, you must have the right to live and work in New Zealand. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

Benefits

Additional Information

Sandvik Mining Service Technician, Field Service - Waihi, NZ

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