GSOC Operator/Supervisor (Day, Swing, Overnight shifts available)

About the role

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we're solving for our customers and equally passionate about the company we're building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less "noise", we are modernizing what it means for businesses and their employees to truly feel safe.

Responsibilities

• We are seeking Operators and Supervisors ( depending on experience ) for our Global Security Operations Center (GSOC).
• Available Shifts:
• Day: 5 AM to 1:30 PM
• Swing: 1 PM to 9:30 PM
• Overnight: 9 PM to 5:30 AM
• Operator Responsibilities:
• Represent and display the HiveWatch core principles of customer service and professionalism
• Be able to maintain composure during critical incidents, and be prioritize and make decisions under stress
• Maintain various records of communications and events in a concise manner
• Work collaboratively with HiveWatch's and clients' leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers, including their personnel, property, business operations or brand
• Communicate and disseminate information, using established communication vehicles, to key partners using best practices
• Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems.
• Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
• Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
• Ability to generate concise reports from verbal or written sources
• Supervisor Responsibilities:
• Act as the primary point of escalation for critical incidents, ensuring appropriate response actions are taken and documented accurately.
• Conduct regular training, briefings, and performance evaluations for GSOC personnel to enhance operational capabilities and professional development.
• Manage and coordinate response efforts during security incidents, emergencies, and crisis situations, providing clear guidance and decision-making support.
• Lead by example - display the HiveWatch core principles of customer service and professionalism.
• Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures.
• Oversee security monitoring operations, which may include use of video surveillance, access control systems, open-source intelligence gathering, and mass communication tools.
• Facilitate effective communication between the GSOC, security teams, law enforcement, emergency responders, and key stakeholders.
• Maintain accurate and comprehensive records of incidents, communications, and security events in compliance with company policies and regulatory requirements.
• Identify operational gaps and recommend process improvements, leveraging technology an

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