Business Operations & Strategy Manager

About the role

As part of the IFS Ultimo team, the Business Operations & Strategy Manager will partner closely with the Chief Operating Officer and senior sales leaders to drive strategic decision-making and business operations execution across a high-growth SaaS business. This role sits at the intersection of strategy, operations, and commercial execution, supporting initiatives such as forecasting, go-to-market (GTM) planning, Quarterly Business Reviews (QBRs), pricing & packaging, and sales policy. You will translate data into insights, insights into decisions, and decisions into scalable processes that support sustained growth. This is a hybrid role, with requirement to come into the office 1-2 days per week as required, hence the preference for those based in the Netherlands & UK. It offers close collaboration with cross-functional stakeholders across the Leadership Team, Sales, Marketing, Finance, Product, and Delivery.

Responsibilities

• Own and support sales forecasting, including pipeline assessment and scenario planning (worst case, best case) to support leadership decision-making.
• Collaborate on GTM strategy and execution, partnering with Sales, Marketing and other leaders on market assessment, segmentation, strategy for sub-markets.
• Drive preparation and analysis for Quarterly Business Reviews (QBRs), delivering clear insights on performance, risks, and opportunities.
• Liaise for account & deal reviews, supporting senior leaders and challenging the thinking to drive execution.
• Support pricing & packaging strategy, including analysis of value metrics, competitive benchmarks, and monetisation opportunities (including AI-driven offerings).
• Define, document, and maintain sales & sales incentive policies and commercial governance, ensuring clarity, consistency, and scalability as the business grows.
• Support in sales incentives planning, based on quantitative & strategic analysis.
• Analyse commercial and operational data to identify trends, gaps, and improvement opportunities across the customer lifecycle.
• What You'll Gain
• A high-impact role within a scaling, high-growth SaaS organisation.
• Direct exposure to executive leadership and strategic decision-making.
• The opportunity to shape GTM, pricing, and commercial strategy at scale.
• A collaborative environment focused on learning, ownership, and continuous improvement.
• Key Competencies
• Strong strategic and analytical thinking with the ability to move between detail and big-picture perspectives.
• Highly structured and organised, able to manage multiple priorities in a fast-paced, high-growth environment.
• Commercially minded, with a clear understanding of SaaS GTM motions and revenue drivers.
• Confident communicator, able to influence senior stakeholders with data-driven insights.
• Proactive problem-solver who thrives in ambiguity and enjoys building scalable solutions.

Requirements

• Essential:
• Bachelor's degree in Business, Economics, Finance, Engineering, or a related field.
• 5+ years of experience in Business Operations, Strategy, RevOps, Consulting, or a similar role, ideally within a SaaS company.
• Advanced proficiency in Excel and Powerpoint
• Desirable:
• Experience working with Hubspot CRM
• Experience working with BI tools (e.g. Power BI)
• Experience supporting executive forums such as QBRs or board-level reporting.

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Company Intel

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