Scheduling Coordinator

About the role

Be a part of history! The Naval Academy Visitor Center is actively recruiting for a scheduling coordinator. In this role, you will be part of a dynamic team, welcoming visitors daily for tours of the Yard! 8-hour daytime shifts Monday - Friday. The Scheduling Coordinator books group tours for the Naval Academy Guide Service and schedules guides to give both group and public walking and driving tours. In order to meet the basic requirement of the Scheduling Coordinator position, NF-1101-03 you must meet one of the following requirements: a) Possess one (1) year of specialized experience in a hospitality/tourism role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to: administrative functions such as customer service, preparing information and documents, scheduling; presenting information to diverse groups; performing walking and/or driving tours; etc; OR b) Five (5) years of education beyond high school; OR c) Have three (3) years of general work experience. YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION: Experience in the tourism and hospitality industry. Experience conducting guided walking and/or driving tours is preferred. Experience and proficiency with Google Suite, Microsoft Office Suite. Experience scheduling and/or using scheduling software preferred. Experience and skill in verbal and written communications. Experience presenting information professionally before audiences with diverse backgrounds and various levels of authority is preferred. Experience in forward-facing customer service. Experience using strategic thinking skills for problem solving.

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