Guest Experience Lead

Responsibilities

• Perform professional and efficient hotel guest check-in and check-out to ensure high levels of guest satisfaction.
• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.
• Manage room control based on forecasted occupancy, VIP arrivals, group check-ins, and special requests.
• Adopt a sales-oriented approach within the Front Office team and identify resort-wide sales opportunities.
• Maintain confidentiality of all guest information and resort business practices.

Requirements

• Minimum Diploma in Hotel/Hospitality Management or equivalent.
• At least 2 years of experience in the hospitality industry
• Strong interpersonal, multitasking, time management, and problem-solving skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Willing to work rotating shifts, including weekends and public holidays.
• Seize This Opportunity!
• Click Apply Now to upload your updated Resume/CV and take the first step toward an exciting new career.
• Only shortlisted candidates will be contacted.
• Chong Zhe Hui (Fiona)
• Registration No.: R1984570
• EA Licence No.: 14C7121

Additional Information

Salary: Up to $3,500/month Listed MNC in Leisure Industry Location: Central Region Working Hours: Rotating shifts (5 days/week) Why Join Us? Excellent welfare and employee benefits Career growth and advancement opportunities Supportive and dynamic work environment

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