Director, Quality Assurance (AEMEA)

About the role

The Director of Quality Assurance, AEMEA is responsible for overseeing the quality of Kao Group products and services in the designated market and ensuring they meet customer expectations. To achieve this, the role involves continuously monitoring quality information from internal and external sources, identifying deviations from established quality criteria, and requesting the relevant departments to investigate root causes and implement corrective actions when necessary. The Director evaluates the severity of quality problems, convenes appropriate meetings, and decides on market actions to address issues. The role also conducts or coordinates internal and external audits to verify compliance with quality standards and regulatory requirements and communicates with stakeholders to ensure consumer safety and maintain the company's reputation and stakeholder trust. This position determines the need for product recalls and leads recall projects in the designated market. It serves as the Chief Quality Officer for the business region and is the head of the second line under the Three‑Lines model for quality governance. The Director reports to the Global Chief Quality Officer (G‑CQO) at HQ and receives performance evaluations from the G‑CQO. At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match, etc.), 41 total days off (vacation + holidays + sick) and a competitive salary range of $160,000 - $200,000 plus bonus.

Responsibilities

• Establishment and Operation of Quality Management System in a Region
• Based on the Kao Group Basic Quality Policy and the Quality Management Regulations, promote the establishment of regional quality management regulations and continuously educate the relevant departments on their operation.
• Ensure that feedback and complaints from customers and distributors in a region are promptly and accurately registered in the information system.
• Ensure that all actions related to quality consistently align with the goal of ensuring consumer safety and maintaining company trust in a region, and take responsibility for it.
• Based on the Kao Group's annual quality activity plan, develop and promote quality improvement activities in collaboration with relevant departments.
• Report the regional quality status and quality assurance activities to the Global Quality Management Committee.
• Maintain clear and consistent communication with all stakeholders involved in quality, ensure transparency, and build trust from consumers and society.
• Quality Risk Management
• When a critical product quality incident is confirmed, promptly convene a Critical Product Trouble Meeting and notify the relevant departments, including the headquarters PQM department.
• Determine market actions for a critical product quality incident and lead the response team -composed of the relevant departments - in implementing those actions.
• Properly document information on potential quality risks and any actual quality incidents, and report that information to the Global HQ Quality Assurance function in a timely manner.
• Quality Audit
• Establish, revise, and retire the region's quality audit charter, manuals, and related documents.
• Audit all internal departments and external contractors. Specific targets include manufacturing sites (including third‑party manufacturers, 3PM), VoC (Voice of the Customer) management teams, business units, and R&D departments.
• After confirmation by the Global Quality Management & Audit Department at HQ, report audit results to the Global Quality Management Committee.

Requirements

• Bachelor's degree in a related field such as chemistry or pharmacy; advanced degrees are preferred.
• Quality-related certification

Benefits

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