Malawi Credit & Repayment Data Snr Coordinator (Fixed-term)

About the role

Seeking a meticulous data integrity professional to minimize operational risk and strengthen farmer trust by serving as the central manager for the integrity, accuracy, and timely reconciliation of all client credit and repayment transactions.

Responsibilities

• Financial Data Reconciliation and Integrity (Central Focus)
• Act as the primary reconciliation and quality checker for farmer credit and repayment data, ensuring accuracy across all systems.
• Proactively manage and follow up with external partners (e.g., NBS Bank, MNOs) to secure timely transaction reports (e.g., daily reports by 8:00 AM) to prevent and resolve reconciliation delays.
• Ensure accurate and timely daily MNO payment reconciliations, including correcting invalid payments.
• Investigate and resolve TNM/Airtel reconciliation issues and transaction report delays.
• Manage Monthly CLIF/Bank reconciliation and Monthly Receivable reconciliation.
• Manage Post-audit corrections on credit/repayment, Post-Audit write-offs/push to payroll.
• Conduct regular all-season CLIF data anomaly checks (weekly) to ensure accurate client data and flag all discrepancies to management.
• Manage large-scale data cleanup efforts, including coordinating the transfer of confirmed farmer payments from the COCA savings account to active loans.
• Identify and resolve Odoo and Fineract issues, specifically focusing on the elimination of duplicate loans.
• Payment Reversal and Refund Processing (Key Transaction Management)
• Act as the central manager for payment reversal handling for Field Operations, unique number checks for Group Leaders (GL) payments, and refunds payment.
• Manage and process client refunds (phase 1 & 2) and conduct Refund postmortem analysis.
• Execute End of Season Defaulter and group liability banning actions.
• Perform seasonal CLIF actions such as site merging, overpayment transfers, site activation/deactivation, and input delivery locking.
• Client Data & System Quality Oversight
• Monitor system performance (e.g., USSD, Fineract, FieldSmart), conduct system audits, produce reports with recommended improvements, and proactively troubleshoot and resolve system sync failures and credit mismatches between Field Smart, Fineract, and Odoo (e.g., during enrollment).
• Review and work on tickets submitted through Zendesk via the customer service hotline and complete data changes in CLIF as requested by the field team (via FO hotline or tracker submission).
• Prepare and generate Client Repayment Progress reports (CRPRs), Group Repayment Progress Reports (GRPRs), and Client Level Notices.
• Review and process Yield & funeral insurance claims following given procedures and timelines, ensuring complete documentation.
• Actively coordinate with the field team to resolve and collect missing or invalid client data points, such as National IDs, phone numbers, and gender information.
• Project Support and Training
• Coordinate complex User Acceptance Testing (UAT) plans (e.g., for refund tool or CLIF) and manage stakeholders to ensure project deadlines are met.
• Train Customer Engagement (CE)/FOPS on POP search.
• Draft or revise training documents and facilitate trainings to the field team during Field Officer meetings, enrollment, and input delivery boot camps on Biz Ops-relevant topics.
• Career Growth and Development

Requirements

• Across all roles, these are the general qualifications we look for . For this role specifically, you will have:
• Advanced Technical Data Management and Analysis Skills: Expertise in writing SQL queries, and performing complex analy

Additional Information

About One Acre Fund Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post. Our Malawi program, founded in 2016, provides more than 670,000 farmers with quality farm supplies and training. Our office in Malawi is located in Zomba, in the country's south. One Acre Fund works in Malawi's southern region, which has the highest concentration of smallholder farmers in the country.

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