Senior Delivery Manager, Enterprise AI

Responsibilities

• Own delivery end-to-end; scope projects with clients and engineering teams, define clear roadmaps, break work into phases, identify dependencies, and maintain momentum across large-scale, multi-workstream engagements through shifting priorities.
• Be the structure your client cannot build themselves; define workstreams, establish operating cadence, and bring clarity to complex, ambiguous environments - and own the narrative of every engagement so every deliverable is paired with a clear story of its impact, tradeoffs, and next steps.
• Act as a forward deployed operator; embed with client teams on-site on a periodic basis, understand internal dynamics, and drive outcomes from within the client's environment. Come in during the handoff from sales, get embedded early, and ensure the client is too far along to pull back.
• Communicate status before anyone has to ask; provide consistent, structured updates that clearly outline progress, risks, and upcoming decisions. Raise risks early with clear mitigation paths - before they impact delivery or stakeholder trust.
• Unblock teams and drive execution; surface obstacles early, facilitate planning, own the scope boundary, manage change requests, and ensure every meeting delivers actionable outcomes - clear agendas, real decisions, no passive syncs.
• Translate between technical and business contexts; communicate engineering constraints clearly to clients and ensure engineers understand business priorities and tradeoffs.
• Coach engineers to operate as independent consultants, not ticket-takers; reinforce proactive communication, client ownership, and the ability to navigate enterprise environments confidently. Every enginee

Requirements

• Strong commercial instinct; you've managed enterprise client relationships worth $1M+ and know how to turn strong delivery into expanded engagements. Farming is a core part of how you operate - you identify opportunities early, close expansions, and grow the accounts you own.
• Deep experience working directly with enterprise clients in a B2B or services environment; you manage relationships across C-suite, product, and engineering simultaneously, navigate ambiguity, and maintain trust in high-pressure, multi-stakeholder environments.
• Strong operator with an unblocking mentality; you surface risks early, introduce structure where there is none, improve how teams work, and take ownership of getting work across the finish line - in both structured enterprise environments and ambiguous ones.
• Comfortable operating on-site with clients; periodic embedded engagement is an expectation of this role. You show up in person at the moments that matter, thrive inside the client's environment, and build trust that goes beyond the project.
• Technically fluent; you can work closely with engineers, understand system constraints, and translate clearly between technical execution and business outcomes.

Benefits

Additional Information

Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product experience, we have designed, engineered, and grown products from $0 to $200M in revenue. Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable retail brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, Polymarket, and more. We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a strong community through regular events, company vacations, competitive compensation, unlimited PTO, and more! Join Lazer and help us solve problems and build the next generation of products!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at lazer? Share your experience