Field Service Engineer - California Bay Area

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Requirements

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
• Valid driver's license and clean driving record
• Within commutable distance of San Jose CA
• Preferred Skills and Experience:
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus
• Physical Requirements
• Daily car travel (average 4 hours per day) with occasional air travel
• Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
• Stand for extended periods (up to 10-12 hours when necessary)
• We Provide
• Fleet vehicle
• Corporate credit card for expenses
• Company laptop and phone
• Complete tool kit
• Comprehensive benefits package
• We are targeting a starting base pay of $35.00 - $40.00 per hour depending on candidate experience.
• #earlycareer
• Why Join Us?
• We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
• To learn more about BD visit https://bd.com/careers .
• Required Skills
• Optional Skills
• .
• Primary Work Location
• USA CA - San Diego Bldg A&B
• Additional Locations
• Work Shift

Benefits

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description BD Parata is currently seeking a Field Support Engineer in the California bay area. The Field Support Engineer will provide in depth technical and customer support of BD Parata's suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

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