Administrative Operations Specialist - Frisco South

Responsibilities

• Promote a friendly atmosphere for families, staff, and visitors.
• Understand internal processes required for a child to receive services.
• Receive phone calls for ABA and therapy operations answers questions/provides support as indicated or transfers calls to appropriate department.
• Check in children, family, and visitors and communicate with appropriate leadership regarding parent(s)/visitor(s).
• Assist in obtaining financial documents from families.
• Responsible for assisting director in reaching assigned metrics based on billables for the site.
• Maintain and analyze multiple Excel spreadsheets for patient management that cannot be analyzed through deTASO reporting.
• Monitor the prior authorization process for ABA services and current PA units remaining.
• Assist in communication with families when changes in funding occur.
• Schedule ABA services according to funding and adjust schedules based upon cancellations, no-shows, and other reasons.
• Assist with monitoring BCBA caseloads for efficiency in BT/RBT treatment, identifying caseload adjustments needed.
• Responsible for monitoring and tracking of the Occurrence Policy.
• Responsible for management of deTASO documentation corrections.
• Attend weekly one-on-one meeting with leader.
• Analyze daily, weekly, and monthly reports prior to one-on-one with Director. Proactively present solutions to areas of concern and initiates a remedy.
• Complete internal quality assurance procedures as directed by administration.
• Assist with administration tasks such as filing, answering phones, management of working folders, and other tasks.
• Ability to uphold family policy and procedures per handbooks provided to family.
• Update EMR and appropriate team members as needed for funding changes, Rx changes, EI, and any other changes.
• Conduct daily opening/closing procedures.
• Complete daily, weekly, and monthly tasks and reporting as outlined.
• Receive and process payments for evaluations and assessments.
• Assist with managing waiting list through communication with the family on the status of therapy.
• Assist with management of therapy caseloads at specified times as guided and directed by the Director.
• Assist in communication with families and Financial Services Coordination when changes in funding occur.
• Understand various funding sources for therapy. Assist in explaining and obtaining financial documents from families.
• Assist site administrative team in planning events for the site.
• Responsible for maintaining communication with Family Relations, Financial Service Coordination, and billing teams for caseload management, including intake, scripts, funding/funding changes, and prior authorization needs.
• Responsible for management of payroll and time off requests for BT/RBTs.
• Assist with external audits from any funding or credentialling entities.
• Manage nonbillable RBT time through organization of projects, training, or other tasks as directed by ABA Team Leader, BCBAs, and/or site administration.
• Process ABA and therapy addendums, initial assessments, reassessments, and discharges through paperwork process to documentation coordination (Stack process).
• Assist with ordering and distribution of ABA and Therapy supplies.
• Monitor and facilitate BT to RBT certification process, recertification, and CPR requirements.
• Monitor monthly supervision requirements per regulatory boards and funding for supervision of RBT and supervision of child.
• Complete monthly expense report as needed.
• Assist with and/or complete BT/RBT interviews as needed.
• Organize and/or assist with BT/RBT onboarding as directed by Director.
• Order and stock supplies as needed.
• Fulfill all requests for medical records.
• Check mail daily and distributes as appropriate.
• Communicate any needs or concerns with administration.
• Uphold and incorporate the core values, mission

Benefits

Additional Information

We are currently seeking an Administrative Operations Specialist t o join our team of highly qualified professionals that share our mission to bring hope and meaningful change into the lives of children, their families, and fellow teammates. The Behavior Exchange is a Behavioral Health Center of Excellence® - providing ABA Therapy and autism care. The Behavior Exchange offers individualized, early-start therapy and education programs for children with autism spectrum disorders, behavioral issues, developmental delays, and other special needs. The Administrative Operations Specialist provides customer service and administrative support for ABA and therapy operations through strategic development and ongoing management of team/child schedule through continual data analysis. The Administrative Operations Specialist will also serve as a liaison for communication between site and central admin teams and to families interested in or participating in ABA and therapy services.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at thebehaviorexchange? Share your experience