Director, Accounts Receivable, Laboratory & Specialized Services

About the role

To achieve and maintain our high-quality standards, we see to partner with physicians and staff who share our vision, values and brand promises and are dedicated to advancing our culture. QualDerm providers and staff are well-trained, highly skilled and recognized as leaders in the specialty of dermatology. We currently have over 158 practices in 17 states, spanning across the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery, and pathology with continued plans to expand further across the nation. We will partner with you to establish the best combination of environment, technology, teamwork and personal reward opportunities to earn your confidence that we are your best place to work. PURPOSE: The Director, Accounts Receivable, Laboratory & Specialized Services provides strategic and operational leadership for the laboratory and specialized service line accounts receivable (AR) function. This role is responsible for optimizing AR follow-up processes, resolving complex reimbursement issues, improving collections performance, reducing aging receivables, and driving operational excellence through KPI management, data analytics, and process improvement. As the primary accounts receivable partner to laboratory leadership and pathology providers, the Director develops and executes strategies to improve reimbursement outcomes, reduce outstanding AR, minimize revenue leakage related to unresolved claims, and enhance operational efficiency. This role collaborates closely with Revenue Cycle Leadership, Finance, Information Technology, Compliance, and other RCM leaders to streamline AR workflows, leverage data-driven insights, support system implementations, and improve financial performance across laboratory and specialized service lines. The Director serves as the subject matter expert for laboratory and specialized service line accounts receivable operations, providing strategic leadership through performance analytics, KPI reporting, process optimization, and continuous improvement initiatives that strengthen collections performance and support the long-term success of QualDerm's laboratory and specialized service lines. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lab Services Serve as the primary revenue cycle liaison and strategic business partner to laboratory leadership, pathology providers, and specialized service line stakeholders. Provide leadership and oversight of the laboratory and specialized service line accounts receivable follow-up team, ensuring timely resolution of outstanding claims and optimization of collections performance. Develop, lead, and mentor the laboratory revenue cycle team while establishing performance expectations, accountability measures, and professional development opportunities. Develop, monitor, and present KPI reporting to laboratory leadership, including Days in AR, denial trends, cash collections, reimbursement performance, turnaround times, and other key operational metrics. Lead revenue cycle integration efforts for laboratory acquisitions, practice onboarding, and system conversions, including transitions from legacy EHR and billing platforms. Partner with Revenue Cycle Leadership, Information Technology, Compliance, Finance, and Clinical Operations to identify and resolve operational issues impacting reimbursement, patient satisfaction, and overall financial performance. Identify opportunities to improve operational workflows, reduce revenue leakage, and standardize laboratory revenue cycle processes across the organization. Monitor payer performance and reimbursement trends and implement corrective action plans to improve financial outcomes. Data Analytics & Performance Improvement Use data analytics to identify trends, risks, and opportunities related to revenue capture and reimbursement Lead performance improvement initiatives that enhance charge capture accuracy and operational efficiency Utilize data analytics to identify trends, reimbursement risks, denial patterns, and opportunities to improve laboratory revenue cycle performance. Develop executive-level dashboards and KPI reporting that provide actionable insights for laboratory leadership and executive stakeholders. Lead performance improvement initiatives that improve AR productivity, reimbursement outcomes, denial resolution, and operational efficiency. Analyze revenue cycle metrics and recommend strategic process improvements that support organizational growth and scalability. Collaboration & Clinical Partnership Collaborate with physicians, laboratory leadership, practice operations, Compliance, Finance, Information Technology, and Revenue Cycle leaders to improve documentation, charging practices, reimbursement, and operational effectiveness. Support organizational growth through standardization of laboratory revenue cycle processes and best practices. Serve as the subject matter expert for laboratory revenue cycle operations, reimbursement methodologies, coding support, and financial pe

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