Head of Community Bank - Consumer Channels

Responsibilities

• Essential Skills
• Proven experience leading large-scale, multi-site customer-facing operations (e.g. retail, banking, telco or similar)
• Demonstrable track record of leading complex transformation programmes in fast-paced, evolving environments
• Experience leading multi-layered senior leadership teams, driving high performance, engagement and cultural change
• Strong commercial and performance leadership, with accountability for financial, operational and customer outcomes
• Ability to influence and align senior stakeholders across a complex, matrix organisation
• Desirable Skills
• Experience within financial services or a highly regulated environment
• Exposure to integrating physical and digital customer channels
• We know that great talent comes from many backgrounds. While this advert may reference specific experience, we recognise that skills can be developed in different ways, so if you have transferable experience, we encourage you to apply.
• This is a place for you
• We offer a wide‑ranging benefits package, including:
• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can tailor to your lifestyle, such as discounted shopping
• 30 days' holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies
• Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

Benefits

Additional Information

End Date Thursday 25 June 2026 Salary Range £106,565 - £125,370 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working Job Description Summary . Job Description JOB TITLE: Head of Community Bank - Consumer Channels LOCATION(S): Manchester, Leeds, Bristol, Edinburgh, Birmingham or Chester HOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites mentioned above, and being visible in our Community Branch Network. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations in line with our Flexibility Works policy

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