BDC Consultant - Audi of Pembroke Pines
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Holmanautogroup · Pembroke Pines, FL (us)Prepare for this interview
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Requirements
- High school diploma
- Proficient in various desktop tools, including MS Office programs (Outlook, Excel, Word, PowerPoint)
- Strong organizational skills
- 2-4 years of customer service or sales experience
- Experience in the automotive industry preferred
- Experience using CRM tools; automotive CRM experience is a plus
- Familiarity with dealership operations is a plus
- Familiarity with BDC functions is a plus
- Experience reviewing and improving processes to increase efficiency
- OTE: $73,000
- #LI-AK1
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Benefits
Additional Information
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. We are looking for a BDC Consultant to join our team at Audi Pembroke Pines. This in-store position plays a vital role in fostering a strong and collaborative relationship between our virtual BDC and the Porsche store, driving alignment and ultimately boosting sales performance. Primary Responsibilities: Maximizing internet lead and portfolio management TO performance Facilitate effective TO distribution to sales advisors Follow up with TOs to ensure workflows have been executed Reviewing internal notes to ensure each TO is handled promptly and personally Keeping daily notes on TO activity to ensure regular follow-up and accurate reporting Being fully prepared for daily appointments Confirming appointments prior to the scheduled arrival time Rescheduling "no-show" appointments when necessary Understanding the importance and benefits of the retail business Identifying opportunities to build trust and mutual respect
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